For the past year I have been on the SSE 1 year fixed v6 tariff which was 1.99p per kwh gas and 9.65p per kwh electricity. It comes to an end next month. I have received notification of their new charges which will be gas 4.18p per kwh and electricity 17.64p per kwh Gas prices going up more than 100%!!!!! Electricity going up nearly 100%. Inflation at 2%.

I have been trying to switch my accounts to a 1 Year Fixed for over 4 months now. No one answers any of my e mails, nothing appears to have been done despite me receiving a message saying everything has been completed back in Jan. Very poor customer experience to a loyal customer. Time to switch I think.

What a bunch of cowboys.Within two weeks of joining this company they put their prices up.Consequently a month later I tried to switch suppliers but SSE blocked it. They wrote to me to say that they had blocked my switch because I owed them £559. What!!! for less than two months supply of electricity ( no gas ) to a one person, one bedroom flat. No Way. Now I have to follow a lengthy complaints procedure to get to report my problem to the Ombudsman, They are nothing better than highway robbers.

We moved to SSE last year due to them coming up as one of the cheapest and most reliable options on Uswitch, they have now decided to put their bills up 7% which has meant our monthly amount increasing by £46 and when I have called up to see what more they can offer me they have confirmed nothing. Safe to say I have now switched to another supplier, also one that doesn't have such a terrible rating on trustpilot - shocking!

i joined sse for broadband and phone and telling you the truth I wish I never did as their customer service team are diabolical I can not wait until my contract comes to the end with crappy SSE as I will not be renewing my contract at all with them they are a big JOKE

I sold gas and electric for these they are top in competition they really are good at what they do maybe not the Internet sales bit but gas and electric I cannot in any way fault them they were the cheapest back in the day which gained my trust I left purely because I dint go to concerts but I'm back ...the app fits my tablet.....the bills are simple......u can pay 28 days or monthly. .....u get gift cards and a flashy smart meters u can budget so much on ....I will never leave them again ever ......don't trust a companies u never heard of to save a buck u will lose in the long run they give u fair prices with vat added .......my house is so warm and it's still cheap I know the gas industry ....10/10 all day long I wish I worked there again I used to make so much money and they r English not French no foreign call centres just very happy Scottish people and they even don water if u hadn't a bad time u gotta to go back ...a definite front runner no excuses I'm loyal to the core

I have tried several times to contact them as they are my current electricity supplier. I am charged 10p per minute to call them, and have now given up on 3 separate occasions after waiting 25, 28 and 20 minutes. That is £7.30 spent without managing to speak to a single person. Avoid like the plague, I can't even phone them up to complain about the shoddy, expensive tariff they have moved me onto...

Since the death of my father-in-law we have tried to stop Southern Electric sending ludicrously overestimated bills on an empty house. We have now given them an accurate final reading as the house has sold, yet their so-called final bill is another crazy estimate, hundreds of pounds more than it should be. (It should be 66 pence!) And, as usual, it's sent in duplicate. They give no explanation of this latest error. We asked if, as a goodwill gesture, they'd write off the 66p. But of course they won't! The company's efficiency and profitability would be vastly improved if they were able to streamline their system. The staff are always pleasant - but seemingly completely incapable of getting it right. The loss of a relative is not an easy time. Every other company has been thoughtful, kind, efficient and very fast. Southern Electric is poor beyond imagining.

What a horrible, rude arrogant sales man I spoke to today, just because he couldn't be bothered to discuss my interest in switching over the phone and told me to find the information on their website. I said I wanted help and advice over the phone and he still insisted I get this information from the website and was not having it at all, his tone of voice, his attitude and his manner, well, he makes my blood boil just thinking about it. Needless to say, I will not be switching over to them, they are not worth my money with staff like that!

Spoke to Sheena today in your customer service department. Really really helpful. It's my first time dealing with energy bills and she explained everything really easily and simply. Thank you