The sales team is completely unresponsive. I've been on hold for nearly two hours, enduring the same silly music with no one picking up my calls. I've also attempted to reach them via email, but received no response. To compound the issue, we're now out of contract and our tariff per kilowatt-hour is double the normal rate. This is entirely unacceptable for a small business like ours.

Broadband went down for hours now, no customer srrvice, nothing. Just wait for a miracle .... worst ive seen .. dont come near them

worst company ever! So disappointed!!! Avoid because you gonna be ripped off !!!

I've just had my gas disconnected as soon as it went to zero balance. No warning, no grace period, no emergency credit, nothing. This is not how to treat people.

Absolute shambles changed our account no without telling us, meter reading will not input in to their system, taken incorrect money out of account twice, awaiting refund, over 2 1/2 hrs on Phone trying to sort. There excuse glitch on computer system, will be going to the energy regulator if not sorted in the next week. Do not go near this company

Tried to call to explain an issue after speaking to a really lovely advisor last time. I then was met with a woman who did not listen to my complaint and told me off for not calling sooner when I’d already spoken to an advisor who I had explained that I had had difficulties creating an account with and he assured me that it wasn’t an issue. The woman was persistently aggressive and didn’t actually listen to what the issue I was calling about was and claimed I have a reading on a date that I had not contacted them in any way and I do not have an online account. Left the call in tears with no answers and having been told off and told I was responsible for the bill before I moved into the property because I didn’t call soon enough

cocked up my account from the time I had government support £150 .oo stupid people paid it twice back in December phoned to let them know that they made a mistake then they took it all back except for £68.00 when I called them to let them know what they had done I was told that I never had £68.00 remaining and the agent accused me of lying date approximate

SSE charged me for electricity for a property I never even moved in to! Took months to get the money credited (having paid it to avoid any credit score issues). Was finally credited what I was owed then a year later received updated estimated bill for extra £3!!!! Been on hold for 2 hours having been cut off once. I had got through after 40 minutes - explained my issue and was advised I’d be put directly through to senior advisor. Was in fact put back through to main menu - I was on hold for another 40 minutes before I had to go out. Was on my mobile so kept holding until lost phone signal. Have been on hold for another 30 mins so far. This company is useless and does everything possible to make it so you cannot talk to them and when you do the person you speak to cannot help you. I will keep going to resolve this issue but will never ever ever join SSE!!!!

Pathetic doesn't even cover it How are these people still in business You will never get through on the phone in less than 20 - 50 mins que - blaming the volume of calls ( joke) you can write to them (I did twice) they don't reply I opened a complaint on their complaints web - guess what, no response in 6 weeks I am at a loss for words and to how bad this is - who has all day to try and contact SSE Awful on every level -

The worst and most unpleasant customer service experience I have ever had: intimidating, demeaning and soul destroying. I have been left feeling harassed, bullied and gaslighted after being pursued incorrectly for payment of a bill that was not incurred by me, not once but twice. Dealt with it all a year ago via customer service, who confirmed no outstanding debt. Matter closed then, and received confirmation in writing of this from SSE. Suddenly it's not closed any more, and I am being told that it has been referred to debt collectors. Last year's correspondence is apparently of no relevance. I just don't have the energy or headspace to deal with this company any more. Life is actually hard enough already.