Twilio used to offer computer authy software (identity checks) but now they are saying they are only going to offer authy software for smartphones and closing the services for computer users. Yet another company that oposes the free market by saying life without a smartphone is not an option.

01156474290 phishing / harassment calls.

Harassment and nuisance calls all from different numbers so can’t block but same lady promoting lift insulation and free energy check, 6 in last month alone!! I’m registered with TPS too so shouldn’t be calling me, reported them.

Silent calls day and night. Very distressing for my 91 year old Dad. Have had to disconnect his phone until I can get number blocked. Shameful that your tech enables these calls.

Gives fraudulent calls. Do not answer.

Indian accented man calling me 'M'am' called from 01244007863 which is a Twilio phone number. First he claimed to be from O2, then Virgin. Clearly Twilio are being used by an Indian Scamming Call Centre. Blocked. Appalling activity by an Irish company.

Wanted to use Twilio Whatsapp API. It ask to pay a fee to upgrade account in order to use it. After paying 20USD, the onboarding process is so buggy and doesnt work at all. After raise a ticket on 19th Jan, a standard reply from them where they will investigate and check. Followed up on 22nd Jan, they say will pass to other department to check the issue. On 29th Jan finally got a proper response where they say they need to schedule a calendar to add me to a whatsapp group (Still not a solution to their issue). 2nd Feb i request a refund for the 20USD because the product still not usable, they give alot of excuses that I did not respond to his previous request to join the whatsapp group. I have found a better and stable platform to use Whatsapp API already. I dont need poor service from Twilio anymore. Others platform only took like 1-2hours to onboard. Twilio took 2 weeks and still have not solve the issue.

Used by crooks to send spam calls about loft insulation.

I would like to share our experience regarding the use of Twilio, but I strongly advise against using this platform due to the negative experiences we have encountered. I do not recommend using the services provided by Twilio, as they have a tendency to abruptly terminate their services, and their response time to address issues with customer support can be quite lengthy. In particular, when we started using the WhatsApp messaging services, an announcement was made that messaging to and from Turkey would be discontinued. This situation forced us to completely halt our project. Twilio later announced that they would continue messaging to and from Turkey, attributing the problem to an issue with Meta. Then, we decided to continue with them. However, this decision turned out to be a significant mistake because Twilio unexpectedly closed the WhatsApp messaging feature for users in Turkey without prior notice. Moreover, this happened despite their assurance that such a situation would not occur. Therefore, I believe that using Twilio products in any software project is an extremely risky approach, and I strongly advise staying away from this platform. Serious issues exist in terms of customer satisfaction and reliability, which can negatively impact your business processes.

Support - 0*, three month I try to solve my situation. Reply every 3 days