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Marc

12 September 2021, 20:44

  • GB

The best agency we’ve ever worked with

We hired Pink Leopard to run our ads for our Shopify store after not seeing great results from another agency. They helped us achieve a consistent 3-4 x return on ad spend which is very profitable for us and even more so over Q4 (which is our biggest quarter naturally being a gifting brand.) They’re extremely professional, honest and passionate and they’re very results focused which is exactly what we were looking for. I genuinely couldn’t fault them and have recommended them to other e-commerce businesses!

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Matt Marshall

27 August 2021, 18:36

  • GB

Very disappointed with the results

Very disappointed with the results. I contact Pink Leopard thinking, they may be different to all the other social media marketers, after being sucked into their Facebook ad. I was wrong, however. The team were very polite and helpful at the start with a short team Zoom call, they touched base on everything they planned to do, and it seemed very promising. However, after this, there wasn't much more positive news. I was left in the dark for around 10 days. Nobody contacted me, as if I didn't exist. I just paid £1,800 of my hard-earned money, expecting a good and helpful experience along the way. I supplied all the images, marketing material, and even videos I made myself. Furthermore, I was hoping for that money, they'd create some exciting content, videos, image effects etc. But instead, they just used the videos I'd worked hard in making, and no new content was added at all. The logs on my Dropbox account didn't have ANY activity at all, until a few hours before my campaign was planned to be "launched". As well as this, my Facebook ads were not made until a few hours before the launch either. So within 10 days or so, it's almost as if they just allowed time to waste away, and then a few hours before my campaign launch, they have suddenly done a little work and that was it. The ads themselves weren't to the standard I was expecting for nearly £2,000. They were pretty much the same ads I'd made over the years, and the ads I'd paid for people to do on Fiverr - which performed better. So paying someone £60, the results were better than paying £1,800. I know nobody can guarantee sales - I understand this, But when they send you a pack, with the results they expect to get, they are wayyyyy off what actually happened. I think I made around 14 sales and spent over £400. This compared to my ads and fiverr ads, which sold 5x more than their ads 0 it was all very disappointing. Then, after spending £1,800 for their services and £400 on ads, they wanted another £1,800! I just felt so hard done by and that not much effort was put into my campaigns at all. They probably work well with other brands, and I don't doubt that after some time they could help my business slowly grow. But the initial output, and constant losses, were just not worth the risk for my business. I asked for a part refund, but this was just ignored. I don't doubt their knowledge - I never like bringing people's work down at all, and like I said, they probably work wonders for other businesses. But for me, it just didn't work at all, and everything seemed rushed, and I was left in the dark for almost 2 weeks, with nothing to show for.