Popped into the Southwell branch for a repair. Really friendly and helpful staff, fast and efficient service.

When I went into Pinders on Queen Street, I was greeted with a warm friendly welcome. The branch refurbishment looks absolutely stunning, I loved listening to the relaxing background music whilst waiting to be seen. Billy did my eye examination. He was so patient, attentive and explained everything he was doing so well. I really enjoyed my experience and would highly recommend Pinders to my friends and family. They really are service with a smile and they do care.

What a fabulous experience we had today. Steph was so welcoming and helpful towards my mum who struggles with anxiety. She walked her through what was going to happen and answered any questions without hesitation. What a really genuine customer service.

I had a full scan and eye examination with Billy I am quite nervous and he made me feel at ease straight away he explained all about the scan which was very interesting and any questions i had he answered .I needed new glasses as my eyes had changed Joanne and Allyson helped me pick and were so helpful .Joanne then fitted them.There were loads of lovely frames. Becky fitted them for me when they arrived and made sure they fit properly and my reading was clear .All the staff were lovely and made it really relaxed and my new glasses are gorgeous

They care about their customers and will go the extra mile to help. Nothing is too much trouble. A super team.