I made the mistake to order a sofa from them . we live in Florida and it shipped from California. The sofa I received was substantially narrower than what had been specifically ordered. When I first called , I had someone on the phone who admitted that this sofa could not be made in the dimensions i had ordered and that they would do right by me . When i called again I was told that the first person i talked to had been fired and the new person was unbelievable rude.tried to negotiate with them an exchange or a partial refund, they were the rudest people, even saying things like for to try to put under the feet???!! seriously.? they tried to also sell me a different fill for the back cushions..!!??? I also think that while the sofa is pretty, it is extremely uncomfortable . The bottom cushion is very thin and hard. This sofa is unusable and has been donated. And sofa. com has been lying to my bank , signed a false affidavit saying that they offered me a replacement( a complete lie) because otherwise I would have received an email saying they were willing to do that and I would have gladly accepted. Dishonest and super rude people.