First of all reliable. They are clear in their correspondence and fast in processing documents.

Speedy communication, Great service, easy use of the app. I love this program

Responses on my questions

Very nice website, user friendly, to have back VAT

The VAT I paid was 25.xx Euro. vatfree took service charge for processing and another charge for transferring money to my account. In the end, what's left is 19.xx Euro with a very poor exchange rate. After a long waiting with steps to work with their app, I would say this is a very expensive service. If I can just sort this out in the airport, I would do it that way next time.

I am very thankful to the Vatfree company for their support and help! Everything was great and quick. They were always in touch with me until my problem was solved. I recommend that company if you get into a problem with tax-free.

Seamless services

Katja could not have been more helpful! She was a dream come true and even though her job is not customer service, she was there to provide it when I needed much hand holding! Vat Free wins my vote for five star service

Al jaren vragen wij onze btw terug via vatfree. Super service keer op keer. Als je vragen hebt wordt er gelezen en komen ze met een oplossing. Zeer snelle reactie en hele vriendelijke mensen die daar werken die er verstand van hebben! Zonnige groet Bianca en Ed

I recently used Vatfree.com for the first time and I am absolutely satisfied with their service. As someone who often feels stressed at airports, their process made everything so much easier and stress-free for me. From the start Vatfree.com was incredibly helpful. Their team was quick to respond to my emails and answered all my questions with kindness and patience. One of the standout features for me was their app. It allowed me to handle most of the VAT refund process after being back home. All I needed to do at the airport was get the customs stamp, and the rest was taken care of via the app. It's nice not having to do it at the airport, which is already stressful. The instructions were clear and easy to follow, ensuring that I didn’t miss any steps. The transparency in their process and the efficiency of their service really impressed me. I highly recommend their service to anyone looking for a hassle-free and reliable way to get their VAT refunds. Thank you, Vatfree.com!