we already had 2 of these & just added another..... really love the simplicity of design & the functionality is great.... the company has always been really easy to work with but it is even better now that they have an office in the usa!.... thank you.... love having these in our bathrooms!!

Excellence in quality and performance.

Ivan D from support was able to confirm my existing thermostats were compatible, he even dug up the manual online! The Heater, although a bit heavier then expected, looks great and the heat feels great. I'll be coming back to replace my others (competitor's brand IR heaters) as time passes!

I find it difficult trying to explain that a brand new heating panel was unserviceable. Customer service asked me to perform two tests and the results were unfortunate. Without hesitation, C.S sent a new panel to me and now is working beyond our satisfaction. FYI, after installing the new panel, I was free to open and examine the defective panel and after replacing one of the two thermo fuse the unserviceable panel now works....... but it is no longer appropriate for a bathroom

Overall great service.

I cannot recommend Herschel enough! From start to finish, their customer service was outstanding. They worked with me one-on-one to ensure that our heaters arrived in time for our business expansion, and they went above and beyond to meet our deadline. Their responsiveness and personalized approach made the entire process seamless. As for the product itself—absolutely stunning! The heaters fit perfectly into our studio’s aesthetic and have been a fantastic addition. I have never experienced such exceptional customer service, and I highly recommend Herschel to anyone looking for top-quality products with a team that truly cares

Quick shipping, well packed.

Excellent and fast customer service

Excellent quality but heater was damaged in transit by FedEx and Herschel replaced it within a week.

These heaters are amazing