Appalling. The sales representative came to do a survey last summer, and we STILL haven’t received any quotations. This is despite chasing Eden twice - each time they promise to ring back but they never do. If this is how bad the customer care is at the sales stage, imagine what would happen if they got the deposit - nothing at all. It’s a shame because we wanted the glass box, but they’re not even trying to sell their products.

I initially enquired about a veranda over I year ago from this company. The rep who visited a year later was brilliant, never pushy. In fact told me if I purchased to wait a couple of seasons to assess if I needed extras. Quoting that that customers had bought the works and have never needed or used them. So to wait and assess my personal needs. Delivery was very professional and fitting was even better. Would highly recommend.

Elderly mother bought a sunroom. Builders were disrespectful of her property (broke items they used without asking). Job was not completed, no floor was laid. Work damaged property, house gutterings are leaking and damaged. Company was contacted to rectify issues, initially refused to do the floor despite it being agreed with their salesperson, as the paperwork was not reflective of the sale. Eventually agreed to do minor work to fill gaps in the tiles. Company has been notified of the damage to the property and demanded photo evidence but refused to visit the property to assess. Has still not made the client whole financially or repaired the damage. Customer service has repeatedly attempted to gaslight client over the damage, claiming no responsibility despite not assessing it, and demanding full payment despite work being incomplete. This company are cowboys of the highest order, and should be avoided.

The Fitters and the Veranda arrived early on the scheduled date. Unfortunately an hour later the Senior Fitter announced that one of the "Bungalow Brackets" was wrong and there was nothing further he could do until it was replaced. A deep depression set in as we had worked really hard with adverse weather conditions to ensure the site was ready for the installation. This was minimal compared to the frustration it caused the Fitters who had travelled a considerable distance in the early hours. Phone calls from both myself and the fitters were exchanged with Eden Verandas and a new schedule planned within an exceptionally short time frame. To manufacture a new bracket with the 4 intricate weld angles and several coats of spraying involved and have it delivered ready for installation within 4 working days would be absolutely amazing!!! True to their schedule, the Veranda was erected on time and the quality throughout is first class. Excellent work all round from ordering to completion. I am more than happy to recommend Eden Verandas to anyone.

The most straightforward and easy big purchase. Everything was clearly communicated throughout the process and we even had it arrive a little earlier than originally predicted. The installation team just got on with the job and it was complete within a day, with the electrics the following day. We wouldn’t hesitate to recommend Eden Verandas to other people. We’ve had lovely comments from neighbours too!

Very professional and hard workers they make sure that we are happy with the work they do . Very good team work .I will recommend this company to family members and friend at 100 percent. Thank you to the entire company to keep us informed of any change

bad customer service, you can not reach any right person, right info.

The delivery and installation were both excellent. On time and all staff extremely professional We are delighted with our glass room which has made a big improvement to both house and garden

When the fitters arrived yesterday, on time, they carried out a very professional job, the work was tidy, all cleaned up afterwards, the awning looks fantastic - exactly what we hoped for. The electrician who came this morning was also on time, again a tidy and professional job. Very pleased with our choice of awning supplier.

Paid for planning permission to Eden but they didn’t achieve this. Now had to pay a further £1650 to a specialist Planning architect,as Eden had Erected it without prior approval.