We (me and two friends) stayed in a property in London that was very good value for money. Overall a good company and I had no issues with my deposit which I received back within two weeks.

The worst and most unprofessional property management business so far. Had drug addicts on property that got reported (use, possession and storage of drugs) that also did not adhere to the T&C. Ops manager literally demanded that I provide further evidence, meaning getting further involved with criminals. Filed a police report about the drug abuse, storage etc. DEX did not change anything, basically being indifferent about harbouring and use of illegal drugs on property. Also the property had lacking hot water and heating during Winter. DEX refused to offer alternative accommodation. I put them on notice and will get now all be dealt with through the courts.

Terrible. Absolutely awful. I am shocked at this company’s blatant lack of due diligence , integrity and professionalism. I rented from them for about 10 months and everything was absolutely fine until my lock had broken one day when I got home. I called the company on the emergency number (as it was early hours) and they spoke to the locksmith when the incident occurred so that there were not issues with paying me back for the costs later (300 pounds). Later on that day they asked me and my house mate to send pictures of the broken lock and of invoice for it which we did. After this incident I was due to move out at the end of the month anyway so I asked for the locksmith costs to be returned to me with my deposit but of course they did not do so telling me that my house mate had broken the lock purposely which of course doesn’t even make any sense. Because of all the trouble I have had getting the money back I decided to contact the locksmith and get a formal email sent from the company including a copy of the invoice stating that we did not damage the lock. They continue to refuse to pay the money back. Absolutely appalling behaviour and lack of professionalism.

BAD management, it took them ages to get back to me, to see the place, and ages to process the papers. Then the fun started: They have NO screening at selecting their guardians ( like they say in their contract) so you end up living with people who can't afford a 1£ plate and food, so they steal it. :) they stay at home 24/7 playing loud music and bringing into the place all sorts of characters. (here I have to add that one of the persons who was doing this was the head-guardian in charge). The place had electricity issues, power was tripping 3 to 10+ times a day... It never got fixed in the space of 5 months which I lived there. Rats were all over the place... you could hear them running through the fake ceiling/tiles. I have moved from the place on November 25 and I am still chasing them to refund me my deposit, today it's 14.01.2020. They don't reply back to my emails, or when they do... they promise it will be refunded "this week!" well... it's been 7 weeks since...

I had a terrible experience with them. They agreed to let me one of their property at Highams Court and asked for a deposit of 200, that would adjusted after the vetting process is complete. But soon after receiving the deposit nobody is answering my phones or emails and I don't even have any idea if they have deducted the money for any services that they never provided. It looks like a scam when you get some deposit from a client and then refuse to respond to him/her

Great company and a great concept.

Dex Property management provide a reasonable service - providing cheap accomodation as long as you don't mind compromising on length of stay, type of property etc. However, if there are any problems (like heating not working) my experience is they are completely useless. Ignoring messages and not doing anything about it. Since leaving the place 2 months ago I have yet to get my deposit back. Every time I message or call they respond saying I'll have my money later that day or possibly the next day. This has been going on for over a week now... getting pretty old.