I have ordered twice now (stupidly forgetting I had ordered once before) from this company. I hate to leave a bad review - but like so many others, my experience hasn’t been good. The first order was hugely delayed, the second order (sons Christmas gifts) were ordered early December, no sign before, during or after Christmas. Apparently it got stuck on a pallet too! I have received a refund, but utterly disappointing experience both times, and a disappointed son for Christmas, I will never use this company again. I ordered from another company - same items - and received within 4 working days.

Order placed on 8th Jan. Website has a link to track items which have been dispatched which doesn’t work. I have rung to leave a message querying delivery but no response so far. Any kind of tracking info would sort this out even if delayed.

Pathetic service -communication worst company that ive ever dealt with

I have had no Tracking No for either parcels. The order was made on 13th Dec. 2021. I phoned and was told there was a pallet problem and they would send another parcel 13th Jan 2022 still no parcel or tracking number!!

I had a problem with a delivery just before Christmas but this has now been resolved due to very unforeseen and unfortunate circumstances beyond Great Art's control or mine. However, Great Art has been very understanding and the product is now with me and I am extremely happy. So, Thank You, Great Art, for your understanding regarding the delivery situation.

I placed an order at beginning of December 2021. No delivery as of 6th January 2022 despite my patience. They have, now, provided two Tracking numbers with pleas of my goods being delayed on pallets!? I have asked for a Refund. Not interested. I have given them my mobile number to ring me to discuss. Not interested. They are quick enough to take my £139.00! So, I am in limbo land - for the moment!!! DO NOT USE THIS COMPANY!

Lots of negative reviews for this company, and while I can't speak for the experiences of others, my own experience was much more positive. I ordered about £170's worth of paint on November 3, and when the order had not arrived after 12 working days I called the customer service line. It immediately went to an answering service, which worried me as I had read many of the bad reviews on here. I was delighted to receive a call-back within 15 minutes, however, and the customer service agent - Matt - was very helpful. He came across as genuinely eager to solve the issue and quickly determined that the package had been delivered to an old address due to a glitch in the system. He managed to sort the problem out, and offered to replace the items at a very generous 25% discount. All of this was done at the very end of a Friday afternoon, while he was working from home with a stinker of a cold. Top lad. I genuinely think the problems people are having are due to technical difficulties, no doubt deeply exacerbated by Brexit, given that their distribution network is based in Europe. I give them 3 stars, which breaks down as follows: Plus 2 stars for range of products Plus 2 stars for value Minus 4 stars for messing up the delivery so badly Plus 3 stars for Matt's customer service. So Charlie, if you read this, get that man a bonus.

No dispatch message sent, so when I needed to cancel my order (because it looked like they were not even processing it) I was told I wasn't allowed because it had already been posted. I was then told that it would be delivered by yodel and to reject it. I waited and about two weeks later it was delivered by royal mail, so I had accepted it not realising it was their parcel rung up, they said they send me a return label. It was dated 6th November (original order placed 23rd oct) and I posted it back. We are now 16th November and despite them telling me I'd have my refund by yesterday, still no sign of my refund whatsoever. They've held onto my money now for almost a month, and I had to go buy the items else where because of their poor dispatch processing. I am now having to raise a complaint with the bank for the refund. Very poor service that I won't ever use again. This morning received emails claiming I should of had "proof of return" however the postage label that Great Art provided was a non-trackable general small parcel label. They are now blaming me for their fraudulent behaviours and bad customer service.

I wanted to visit in person after lockdown, because there is no substitute for actually seeing some of the brushes and paper. I walked ( to avoid public transport). There were no customer toilet facilities. Quite surprising.

I have used Great Art for some time as I like their products but have become increasingly frustrated with just how long their delivery time is - it's ridiculous. Every late order is chased by me and, although they're very good at responding to emails, it's always the same story; 'the courier let them down' (get a new one!!), 'they don't have enough drivers' (hire more ffs!!). It's a competitive market out there so please, everyone reading this, check out the competition (Jacksons, Pegasus) as no one else seems to take anything like this long. I only placed this most recent order because I had existing products of theirs that I had to match. I'm so sorry to leave this bad review but I think this kind of 'service' is pathetic and there's no excuse.