I’m so upset for my latest orders which was preordered and too long than the expected and I had ordered Roberto Coin white gold necklace and I notice that the color of necklace changed.

Great service Great product!

I like how you dealt with the order very quickly and packed up safely. Many thanks to frost of London

Absolutely amazing customer service!!! Beautiful shop and the service provided was 10/10 Thank you so much for everything! Will 100% recommend to everyone!

First time visiting there and customer service was great. I was served by one of the directors Joe personally and he went out of his way to cater to my needs. The shop itself was very impressive with lots of high end jewelry/watches to choose from.

Helpful on phone. At 5pm managed to get into post that night and was delivered next morning. Well packaged.

Very easy transaction and shipping very fast

Frost has always gone above and beyond to take care of me. I trust them, I know they will get it done properly and go the extra mile. Love this store!

Where do I begin? Purchase the jewelry the first time Remained at the fedex facility due to bo communication with the jeweler due to a clearance delay Sent back to the jeweler Encouraged to repurchase items Sent out again At this time the items are sitting in the fedex facility for one week. Delay is response from the jeweler on Whatsapp Poor customer service

I think I've found the best jewellery store in the UK. Amazing quality pieces and superb customer service. Louis was very helpful in getting exactly what I wanted, custom made earings that no one else has! And gorgeous! 🤩