While I was not very impressed with the quality of this item, the company did reach out to me after my initial review and offered me a partial refund which is much appreciated. They were very responsive with emails.

Excellent products and excellent customer care. I have purchased several different items for myself and as gifts for others. I have been a customer since 2018. The quality of the products and the customer service have remained consistently stellar.

I had problems with VAT and clearance and sent the shawl back. But Spencers did their utmost best to solve the problem and gave me a full refund, so despite some disturbance 5 stars!

Have several that have purchased in the past and have never been disappointed.

the quality, look and feel of these shawls are wonderful!

I've been a customer for almost 20 years, and always come back to Spencer's to purchase for myself or get presents. They offer a quality product at a price I can actually afford. I'm glad I found Spencer's years ago.

Arrived quickly, great quality

great price and unsurpassed quality, have purchased from them for several years, never a problem

I love the pashmina but wrong color. The order and delivery process was smooth I ordered black and it's navy blue and I have already taken it on a trip and used it so can't return it. But I still will use it.

We have purchased several shawls. All of them have been wonderful. The last two were for my mom (she's 91) and she just loves them. The colors were just what she wanted and they are so soft and warm. I have recently recommended your shawls to two different ladies who were planning to travel internationally. Your shawls are fabulous and I use mine almost daily.