I gave it a lot of thought before making this negative review due to the respect for the residents’ team at Dressage Court (which are great). This review is for Essential Living and not them. Dressage Court is great place to live. Essential Living, on the other hand is a terrible company. Let me share my experience of almost 3 years living here and how Essential Living disappointed me while I really needed: 1. On 10/04/2019 we had an issue with our toilet constantly flushing in our en-suite bathroom. It took Essential Living 2 weeks to fix the problem. We had to live with that annoying noise, troubling our sleep for two weeks. And their response was that they could nothing about it, and were doing their best to fix it; 2. There was a huge leak in our gym that took 3 months to be fixed (we currently have a broken mirror there as well for 4 months and counting); 3. On 25/01 (a Saturday) we woke-up and found out that there was no water in the building. Essential Living says it didn’t know when the water supply would be restored. Since we couldn’t take a shower or, Christ, use the toilet for basic needs, we decided to go to a hotel nearby to have access to basic human needs, like water. Water supply was restored by 6pm only (can you imagine if we waited?). When I asked Essential Living to pay for the hotel rate they pointed me to Thames Water Ts&Cs which only entitles you £30 of compensation after 12hours (bear in mind that Essential Living charges you a fixed rate to manage the service, which is higher than I would pay Thames Water directly, but when you need, they point you to Thames Water – how does that make sense? By the way, there’s nothing in our contract stating that Thames Water would be responsible, or access to their Ts&Cs – zero transparency); 4. The latest one triggered this review. We’re all living challenging times with Covid-19 crisis. Although we’re, thankfully, still full-time employed, part of our income depends on projects, which have stopped. The expected impacted is of 25% in our income. I’ve asked Essential Living for a relief of 25% of the rent (not even full relief), and to my surprise their response was the least humane possible, implying I wanted to take advantage of the situation (asked for bank statements, letters from customers cancelling projects, letters from employer stating the reduction on the income due to these projects, payslips etc) – exposing yourself to embarrassment. I will provide the information they requested because I need the relief, but their attitude is ridiculous and zero humane during these times where we need to support each other. When everything is fine Essential Living is great and loooooves to show off their little prizes at the reception of our building. However, when you really need them, they disappear and challenge you every single time, embarrassing you, always implying you’re willing to take advantage of the situation (and also, remind me again why I pay a premium for your services if I don’t have it when I need).

Just about to move into Union Wharf - so far my experience has been excellent thanks to Erin and her team!

We lived in one of Essential Livings apartments in Dressage Court - Bethnal Green, and we are happy to recommend it. A special thanks to the fantastic staff