Lack of integrity and craftsmanship
If you are looking for craftsmanship, professionalism, communication, honesty, and integrity; I would highly recommend you stay well clear of this untrustworthy and incompetent business for anything. Had the pump on my well go out and was assigned 24/7 Well Service as the contractor from my home warranty company. From the very beginning getting ahold of this company was very difficult. I’m assuming it’s because David is a one man show with a very incompetent apprentice. Finally established communication and scheduled an appointment, to which I waisted a day and a half at home waiting with no phone call letting me know they were going to be delayed. Finally, his apprentice shows up alone and was unable to complete the job due to inexperience. To add insult to injury she only installed one bolt out of four on the compressor and said it would be good because it had two lock washers on it (obviously I disagreed and she said David would handle it). David came out to complete the job two days later after telling me he would be here the following morning. Finally…! I thought this job was complete but come to find out his apprentice did not put oil in the compressor when she installed it so it threw a rod that night. I know for a fact they lied to me when they came back out to examine the faulty pump the next day by telling me it was full of oil and must have just been a faulty pump. Mind you his apprentice was standing there with a quart of oil in her hand when I showed up because again, communication was non-existent and they just showed up unannounced when I wasn’t home. The night before when this pump failed I checked the oil level and it was dry. Two days later she arrived with a smaller pump than what was previously installed with the excuse that’s the only one the store had and installed it with two of the four bolts and called it good, which is how it sits today. I called two stores near by that night and had them actually put hands on the previous size pump that was installed and both stores positively confirmed they had the exact one. So, yet again I believe I was lied to and given the excuse “thats what they tell you on the phone”. The original pump that was on my well system pumped at 18.1 standard cubic feet per minute (SCFM) and the one that was finally installed pumps at 5.3 SCFM, so it’s significantly lower in performance and runs much longer to do the job all for this company to save approximately $30.00 between the two pumps. I have significantly complained to my warranty company because David wouldn’t answer my calls to remedy the problems as he stated he would, but they are taking the side of 24/7 Well Service and say “your well pump is working”. I have tried to call David numerous times but as usual he doesn’t answer his phone. So again, if you are looking for a quality water well company I would stay far away from 24/7 Well Services unless you just want frustrations and headaches.
Honesty
He was honest. No BS
Everything that could go wrong did and…
Everything that could go wrong did and it took them 4 months to do a 3 day job
Had an issue called 24/7 they responded…
Had an issue called 24/7 they responded back quickly and replace my bladder tank quickly and professionally. Thanks for the great service.
Water test
Fantastic job, quick response, great work, good price