Verified
Highly Recommend
I bought the Shorty Wetsuit, Snippets Toy and Quick-Drying Towel after loving the quality of the Happy Nappy and Warm-In-One in the past. My son loves wearing the Wetsuit. He's 3 and size 2-4 fits him lovely. It's super comfortable, the Playful Otter design is adorable and the front zip makes it really easy to get on and off. He's lovingly named his Snippets Whaley and Sting, and we've spent the last few swim sessions practising his kicky legs to get them. The towel is super absorbent and folds down really small, so it'll fit perfectly in my beach bag on our holiday. Delivery was quick, will definitely order again.
Verified
Fantastic customer service
Fantastic customer service- very friendly and understanding. Plus the baby swimming products are great!
Verified
The Adult Sail goggles just don't do…
The Adult Sail goggles just don't do their job. I haven't been able to swim one length with mine without them leaking. Complete waste of money. Pay a bit more and get a pair which works from another company.
Verified
Poor customer service
Refused to replace a faulty product. Looked for a reason to blame us and then just said they don’t believe it is a manufacturing fault when they couldn’t find one…
Verified
Great quality & easy to get on!
Excellent quality swimwear! Bought a wetsuit for my son and it is cosy & easy to put on and remove without any hassle. There is a velcro strip at the back which makes it really simple to get arms in and out. Would definitely recommend!
Verified
Absolutely AMAZING!!!
Absolutely AMAZING!!!! The products are excellent, quality and price. The customer service I received from Gemma was outstanding, she couldn’t have been more helpful and efficient. They went above and beyond to help me with a custom order, I haven’t received such good customer service in years. They very much have a ‘can do’ approach and that’s rare these days. I recommend this company to everyone.
Verified
Quality products but overly gendered designs
I bought a swim float vest for my little one after being happy with Splash About's Happy Nappy products for my little boy. He's not particularly big but at 16 months the age 1-2 float suit is still too big for him, which is a shame for our holiday next week! That said, the products seem good quality and they have some lovely designs - although it's such a shame they have gendered their products so much. I bought my son a design that was categorised as for girls and I do wish there had been more gender neutral designs and colours to choose from. #reviewsforchange
Verified
Pleased with my purchase
Ordered a happy nappy wetsuit in size 6-14 months in advance to take my little one swimming. However a few months later when trying it on it no longer fit my 9 month old (they do come up small)! Emailed customer services who agreed to a replacement since the item was unused and with tags on, bearing in mind I was well out of the 30 days return period. Yes I had to pay the return postage but they sent out the bigger size for free, which was better than me wasting £20 odd on a wetsuit that didn’t fit. Found them to be helpful, fast and efficient in answering my query. The wetsuits themselves are lovely and really well made, just size up!
Verified
Poor service to require customers to pay return mailing cost
In this day and age in my opinion it is quite a poor customer experience when a customer is required to cover a return cost. That is even more so when it is caused by the unclear product descriptions on the Splash About website. I will be looking for alternative brands in the future who provide a better customer experience.
Verified
Fantastic customer services
We had a small manufacturing defect appear with our UV Float suit. The stitching in the back was not locked and came loose making a hole at the base of the zip. I contacted Splashabout to say how disappointed I was, since the Floatsuit was only a few uses old. They were very prompt at replying and dealing with the problem. There was no hesitancy in offering a refund or replacement and their customer services were very kind and courteous. I wouldn't hesitate to buy more of their products knowing that they are backed by such quality after care.