I ordered 2 bulbs from Lampwise at a competitive price, midday Friday and they were with me by Saturday midday and that was the standard delivery option. Unfortunately one of the bulbs was broken, I contacted them and within 30 mins all was sorted and replacement bulb sent. This is wonderful service and I'm happy to recommend them to anyone. Well done !!! a very happy customer...

I ordered 2 twisted frosted candle bulbs as we have old fashioned lighting in our homes. Unfortunately I appear to have inadvertently left the delivery address the same as the payment address when in fact I wanted them sent to the address I gave last time. I reported my 'mistake' quickly but it was too late so I had to go to London in order to receive the small parcel. It arrived there by Royal Mail and all is well but it was a bit of an inconvenience to me that the company did not query the fact that a recent order I placed with them had been sent (correctly) to an Oxfordshire address. London address only given as that is where credit card is registered! Mea culpa!?

Bought 4 Amber Reflector Spot Lamps in Oct 21 to replace 4 white ones that had lasted over a year, on the 10th of Jan one of the amber bulbs had already expired. Rang to speak to someone and was told there's no guarantee with them..hard luck basically. They were £24 and I need all four so basically their product lasted 2 and a half months. Awful attitude to the customer, don't recommend anyone buying from this company.

Ordered two items one was faulty which was replaced promptly with no quibble. Excellent service, thank you.

Excellent service - good communication - a pleasure to deal with this company.

Purchased 3 lamp bulbs from Lampwise online. When the order arrived one of the bulbs was defective. Company did replace this bulb. Since receiving the order all three bulbs have blown - including the replacement. This has happened over a couple of weeks. Alternative bulbs are working in the lamps without issue! Contacted customer support to request a refund. The response was disappointing. Told there is no guarantee on filament bulbs. Company claims the replacement as a good will gesture and said there is nothing more they can do. Would have expected new bulbs that cost £30 to have lasted longer than a couple of weeks!! Rubbish customer support.

After hunting for ages online and at a good local lighting shop for a replacement shade I found the Lampwise website. They had an out of stock item that was a match which was the first bit of good news - that they stock things no one else, including the big A, have. I emailed to ask when it might be back in stock and got a response within a few hours that they had checked their warehouse and found one the same just not with the same code. Such great personal service particularly when it was for something so small. I ordered and it arrived within a couple of days so again super fast service. They will now be my first port of call for any other lighting needs. I was so impressed.

returned bulb as agreed for full refund this was delivered to seller 8 days ago NO REFUND no response disgusting customer service

Website is really well constructed, so easy to find what you needed. Only quality brands stocked. Each bulb was individually wrapped, not seen better packaging.

Helpful staff and customer service.