As a property maintenance contractor I have worked with Andrew for a number of years. In my experience Paladin have always made sure their customers are happy, any issues are dealt with quickly while keeping them informed so the tenant satisfied with their home. I would definitely recommend Paladin to anyone looking for a property agent.

Think long and hard before using any property managed by this company. They are slow to respond, have no concept of preventive maintenance and will not bother to get involved until long after something breaks. They are cheap, slow and ineffectual. Avoid.

Very poor, lots of delay tactics and hardly any results for our block. Andrew talks a good game and comes across well but his company is deeply ineffectual. We had to employ a solicitor to fight our corner, says it all. Avoid

I have been renting for over 14 years and this is the worst building management company I have dealt with. If Malika was still working for the company I would have rated 5 stars. Since she left, it went rapidly downhill. Paladin take weeks to respond to any communications (with prompting). It takes ages to get any maintenance done on the flats/communal areas. The only time they bother you is when they want you to help them with their job. I honestly would avoid renting a property that is managed by them.

Awful management company, period- 0 communication. I don't know where these 4 and 5 star reviews come from, Malika is the same as everyone else at the company, you will get ignored. Multiple times I have emailed, called and text this company to be ignored and disregarded. Weeks later i am still trying to speak to someone about an important issue. They often ignore your whatsapp messages even though you can see they are online. They definitely hire the cheapest "handyman" around. My place screamed off "the landlord special" when it came to the paint job. My sink was detached on day 1, sockets not stuck to the wall correctly. Can summarise them as cheap, greedy and detached. Trust me when I say, ignore those fake 4/5 star reviews and spend your money elsewhere

I regret to say that my experience with Paladin Property Management has been less than satisfactory. It is with a heavy heart that I advise others to approach their services with caution, especially considering the significant financial implications. One of the primary areas of concern lies in their customer service, which has been consistently subpar. Their responses were slow, and when we did receive communication, it was often characterised by rudeness and passive-aggressiveness. In stark contrast to our previous property management company, Paladin failed to uphold their commitment to return calls promptly, leaving us feeling disregarded and frustrated. Beyond the issues with customer service, I found Paladin to be disingenuous in their dealings. There were instances where they appeared to bend the truth to their advantage, seemingly motivated by the desire to maximise profits rather than prioritise their clients' best interests. This lack of transparency eroded our trust in their practices and raised concerns about their overall integrity. Additionally, we were promised a call from one of their managers, but the correspondence has yet to materialise. This lack of follow-through only adds to the disappointment we've experienced with their services. While I have much more to share about my interactions with Paladin, I am willing to give them an opportunity to resolve some of the outstanding issues before fully divulging all the details. I hope they take this feedback constructively and make genuine efforts to improve their services and address the concerns of their clients. In conclusion, my experience with Paladin Property Management has been below par. I sincerely hope they work towards enhancing their customer service and fostering a more transparent and reliable approach to property management in the future. Until then, I urge others to exercise caution and consider alternative options.

Paladin is a very trustworthy property agent and Malika is the best property manager I have ever met. She is experienced, professional and fast-responding. She will handle all the problems and cases anytime if I need any support. She’s been very considerate and helped me solve millions of issues. It was a pleasure time to have her as my contact but it is sad she has left her position in the business.

Malika is the reason why I would say my experience with Paladin has been amazing. She’s someone who really cares and goes above and beyond. She’s so caring and understanding, and easy to get along with. If there’s one person you would want to work with or get to know… it will be Malika 🫶🏽

Malika has been so amazing, kind and helpful from the first day I contacted her about a listing, she did her due diligence and made sure I was able to complete my process and move in swiftly. She treats her clients as family and responds to issues proactively. You’re a STAR Malika!!! It sad to hear that you’re leaving as I’m unsure there’ll be any like you 😔😔 I wish you all the best!!!

Just heard that Malika has left the company. I just wanted to say how amazing she has been since my tenancy started a couple of years ago. Always there to help, going way more than the extra mile every time. It has been a pleasure Malika, all the best in your new endeavours.