Great service from Imram have brought many items from In2Detailing without any problems and good price

In2detailing are an excellent Company with great customer service and nothing is too much trouble for them to sort out if needed. They sell great products at very reasonable prices and their delivery is always quick and efficient. I would highly recommend you use them for your car detailing needs.

Great choice of products and excellent service.

Good price and super fast delivery

I had a very disappointing experience with In2detailing. I ordered five litres of Bilt Hamber Auto-Wheel in December last year while it was on sale, as it's an excellent product that I use regularly. Recently, I opened the bottle and found the product was unusable. I contacted In2detailing twice by email, but it's been over two weeks and I've not received a reply. Now, I'll have to wait another six weeks to reach the 8-week requirement before I can lodge a complaint with the Financial Ombudsman and have my rights under the Consumer Rights Act 2015 enforced. This lack of customer service is unacceptable, and I would not recommend this company to others. Update in response to In2detailing: Emails were sent on 13 May 2024 and 20 May 2024 to your sales email address. Order number 90806. I work full time and don't have time to phone when you're open, plus I like to have things in writing in case incorrect information - such as not having emailed you - is suggested. I note there was no offer of a resolution either. More poor customer service. Update 2: Yes, unfortunately, it does appear that we will go back and forth since you can't find my order although I've given the order number and you're saying that the emails I sent haven't been received. The email address I used was the one in your emails and on your website. Sales at in2detailing.co.uk (Trust Pilot doesn't allow links.) The product was of a consistency that is unusable. Instead of being a sprayable liquid, it was a thick gel. I've bought this product from you before without issue. Update 3: I can return the product this weekend. Since the goods are faulty, I shouldn't lose out financially. Can you confirm whether you'll arrange collection or reimburse me for the cost of return?

Slit in seal of my bottle of wheel cleaner and had to wait 5 days for the dreadful delivery service. Might just be a one off, but bad experience.

Very pleased with product and fast delivery would highly recommend

Useless Courier, good service. As the title suggests, I placed an order for a few hundred pounds. The courier couldn’t be bothered to attempt delivery and took it immediately to the post-office. Only half my delivery was scanned in. This resulted in 2 journeys to the post office, taking well over an hour of my time. While I understand in2detailing are not responsible directly, their choice of courier is - and no compensation was offered.

I purchased a 10 mtr replacement hose for my Karcher. As others have said best price around for the quality and no kinks. Great communication too. Buy one you won’t regret it. This shop is my first stop now.

Great Gun, arrived quickly 10/10👍