As a first time customer i called them on a SUNDAY! spoke to a guy called Harry. He dealt with my issue promptly and professionally. Absolutely second to none. As I dont have a hydro store that's open or contactable on a Sunday.

First purchase at this shop, it was an amazing experience! I learnt about Led Grow Shop on the web, and I was looking to upgrade my indoor greenhouse with shelves to a more streamlined and automated set up! Hence I have decided to pull the trigger on a AC Infinity Grow Tent and few other accessories. I grow basil and other culinary herbs, as well as tomatoes indoor and being unable to maintain stable conditions (and avoid dry air) in my shelves is causing me some troubles this year, plants are quite stressed. Anyway, as always with any first purchases in shop you've never buying anything before, there's always some unconscious concern about the whole experience. Reassured by TrustPilot I pulled the trigger. Made the purchase at 2.30pm, dispatched after 30-45 mins! That was incredible. Received the tracker afterwards, shipped with DPD, which I have found it's one of the best couriers in my area (London). Always on time, live tracking of the courier, never messing any shipment. I haven't had the chance to try the products, but will update the review once done. So far, I can only say good things about this shop. Great work also for Customer Service as I've realised right after the purchase I had remove a product from the cart after clicking on Pay. Messaged the CS and they replied almost straight away! Unfortunately the packing team was so efficient they weren't able to add anything to the package. Not a problem at all, and I prefer having such rapid and smooth shipment experience to be honest. The missing product probably is not needed, and I can always order it in a separate purchase. Many thanks!

Don't normally leave feedback because most places get by with giving you just the minimum... these guys have been amazing on more than one occasion. I have had difficulty sorting the controller (69 wifi) and the guys gave me so much help and time over WhatsApp, went through all the possibilities with me, very professional and I felt like a valued customer rather than an idiot who didn't know what he was doing, this goes miles!!! I'm so happy with the customer service that I think all my future purchases will now be with these guys, the piece of mind is so incredibly valuable so thank you guys so much. 100% recommend this company and the staff!!

Great shop easy to do business with have used a couple of times now and no problems at all and great quality stuff Will be using many more times in the future 👍🏼

Amazing, patient, and informative customer service, incredibly well made products that have already lasted several years without a single issue. Really could not recommend this company enough!

Contacted customer service via email got a very speedy reply with all information I requested, placed my order before 2 pm and received my order by DPD at 3.55pm next day . Thank you for grate service.

Excellent customer service. Enquiries answered within 24 hours. Never had any problems so far. Delivery's always arrive quickly and in great condition. Can't review there returns policy because I've never had a faulty product from them or lost Delivery. I've spent £550 so far and definitely gonna be spending more.

Great customer service and quick delivery 📦 what more can you ask for

Amazing service and great products. A1

Best Brice out side of ac infinity base California USA. Was originally going to buy direct from USA coz of price, paying shipping would have been $85ish dollars was willing to do that as there automated kit is the best t6 with 69 controller. Luckily enough found this uk based ac supplier so for a tenner more than usa’s I could get here, with next day discreet delivery , will be buying with these guys again