Very efficient

Excellent service from initial contact, quotation and completion of the works

Punctual and efficient, friendly service.

CountyClean keeps in touch with me by phone and email when pumping out my septic tank is required, then does it efficiently on the appointed time. A good and reliable service.

The driver phoned when he was 45 mins away and arrived on time. He was extremely professional and pleasant and most helpful and resolved a blockage issue with skill and ingenuity.

Great service, quick and efficient booking, both emptying and servicing technician were polite efficient and left the area spotless.

Would highly recommend this company! They always arrived when they said they would, they carried out the work efficiently and to the agreed price and their workers were friendly and nothing was too much trouble. Will definitely use again.

Firstly a fast response to my need. A very courteous and helpful driver/operator. We had our cesspit emptied about two weeks before we arranged this visit. However, our drains had started to back up again. With the knowledge that we had just had it emptied I called out a drain unblocker at a cost of £120 to rectify the problem. To be told I didn't have a blockage the cesspit was full? We lifted the lid to find yes the cesspit was full of liquid. We had had excessive rain and the pit was not coping with the volume. On further investigation, I found the problem was at the soakaway and not the cesspit. Once I had rectified that, the problem began to disperse. So I called CountyClean to try and cancel my arranged visit to be told that as it was on the scheduled day of the visit I would still have to pay the fee. So I decided that if I still had to pay the driver might just as well come. According to your terms and conditions, the customer must give 24 hours notice to cancel the charge. Fair enough. This was a little disappointing as the whole experience amounted to nearly £300 out of pocket which could have been avoided. I don't know how you schedule your workload but I would have thought in this day and age the driver could have been contacted and given another job, therefore, allowing me to cancel the one that I no longer needed free of charge. But overall satisfied.

An experienced operative who was prepared to do what was needed

The guys were really good, quick, friendly and helpful. Thank you very much