Absolutely shocking. I paid 500 USD + 85 USD for a tri suit and customizations back in Feb-2021. We are in June 2022 and nothing received. Customer service and communications is at best nonexistent otherwise its lies, excuses, false promises. “Your suit is in production” “We will send you the shipping details on Tuesday” And the weird thing is they continuously advertise for products and new apparel. They dont answer their emails, nor their comments on social media. No refunds. I am completely in utter disbelief with this company that seriously should be shut down.

Horrible service. I ordered three tshirts, only two arrived. I tried to cancell or contact them but they don't answer the emails. ORDER: #LTP13954

Hice mi pedido y me cobraron inmediatamente. Jamás enviaron la mercancía. Primero dijeron que estaban por enviarla, luego dejaron de responder. Sencillamente es una estafa

Loved my experience and the kit! Customer support was super helpful and I got so many compliments on my race kit throughout the race!

Love The Pain checks all the boxes! Quick turn arounds, excellent product and material, easy to work with staff, these guys do it all!

I ordered the “ROCKSTAR QUILT" trisuit, and it came in the mail the other day. I’m absolutely stoked about the looks the fit and the build quality. Cant wait to race it!!

Hands down the most comfortable, best quality suit I’ve had. The fit is perfect. It’s clear there’s been some solid effort put into the design and fabric choices. I’m not sure I need to say much about the artistic quality other than uniquely badass.

Its been a long, arduous relationship of placing orders, and waiting....then waiting some more. Then, waiting a bit more before the order arrives at the mailbox--and only then do i begin to realize the smart decision to have made this brand my choice for cycling apparel. Its the apparent choice both in design and performance, and we're not talking early days of use alone. These are products which have withstood the miles road AND off-road, and all the washes and hang-drys in between. There's much to be said for the improvements needed in customer service, particularly response times in communication regarding orders placed. These issues notwithstanding, each and every product ordered over the years--including a full race suit custom designed to such excellent detail--has never ceased to deliver value. It is the only cycling apparel with the design aesthetics and performance materials which appeal to both the playful and serious sides of my cycling persona. I am decidely a painhunter for sure.

I would not give a star if it was possible. Products are great, customer service is so horrible this company should be put out of business. The owner Ben will string you along with texts and emails about your product being next to be produced, blah, blah. With all of the wait time for supplies and production, the clock on you disputing your order and possible refund is ticking away. Do not order and stay away from the scammer!

I love the gear! I have been doing almost all my races and training in LTP kit.