I was a first-time customer and an unintentionally tricky one. I ordered pyjamas to cheer up a friend and discovered they were the wrong size just outside the 30 day returns period. Their Nibs customer service is impressively responsive and, when I explained the circumstances, they agreed to an exchange. They kept in touch during the complex business of retrieving and returning the parcel and dispatched a replacement. When Royal Mail delivered this to the wrong address they offered to send another if I couldn't track it down. Luckily it didn't come to that. They have definitely won a loyal customer.

If I could give 10 stars I would! Firstly, the beautiful story behind the brand and the amazing designs drew me to Their Nibs. I received a gift of the Oversized Peacock Short Pyjama set …which are just fabulous- colour and style. Unfortunately I had an issue with the pyjamas which were replaced - seamlessly, very quickly and with no doubt about my reason for return. The long story short is that the customer service I’ve received has been above and beyond expectations. Things can occasionally go wrong during manufacture but it’s how it’s dealt with that matters. I couldn’t have asked for more and I’ve already got my eye on my next purchase!

First, and most importantly, the pjs are excellent quality. I ordered a size L which was too big and the exchange process was very smooth. Royal Mail then lost the new pair and although this was no fault of Their Nibs, they arranged for a new pair to be sent to me with no fuss. Now I pretty much live in these pjs and will be ordering another pair. Just goes to show it pays to shop small :)

I bought the long nightdress in white wisteria and loved it so much I got the one in blue foxglove. Oh what a disappointment! The blue colour is nothing like the deep ocean blue shown on the first image on the website and more like an air force blue - horrible. And what’s happened to the beautifully soft lawn cotton lining that’s on the wisteria nightdress - there isn’t any on the blue foxglove one, it’s just hard-wearing cotton (which may soften when washed to give it the benefit of the doubt). I was looking to buy the White Hummingbird one but I’m a bit reluctant if it’s of the same lower quality. So very disappointed.

I'm hooked on these pyjamas! Beautiful prints. Excellent quality. Soft cotton. Fun to wear. Very comfy. I'm 5 ft 2 inches and the Small fits perfectly-- just the right length. The first two pairs are a couple of years old now and are holding up very well; just ordered two more for summer.

Almost there with the nightie. I get why there’s a undercloth to make it less see through but I would prefer it without. Material is very nice. Size L for some reason is too large for me, which is unusual, but it’s better than being too small. Got PJs for my mum’s birthday. Lovely pattern and feel good but will see how it goes. Overall I would recommend the company, products and service.

Discovered this brand on social media and decided to purchase the Swallow shorty pjs in pure cotton. They arrived quickly and were a super quality. Don’t be put off by the crispness they become buttery soft after the first wear. Lots of compliments and will be buying a few more pairs.

Incredibly easy to communicate with even when I ordered the wrong size. They quickly responded & arranged a return. The items themselves are very high-quality. A pleasure to deal with & we'll be ordering again asap

The quality of the pyjamas is fantastic and represents very good value for money. I ordered 2 more pairs yesterday and have already been informed they will arrive today. I also love the designs. Very comfortable to sleep in. Would highly recommend

The pyjamas were massively too big. I’m unable to return them due to their refund policy. Basically my husband opened the package , took off the label, and put them on my pillow ready for the night time. So, now I can’t return them. I’m stuck with pyjamas that make me look and feel like a clown. Not happy at all.