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Roger

08 November 2023, 06:09

  • 1 Review
  • GB

Verified

First Step Complete

Several months ago I decided to have a full canopy fitted to my SeaRay boat so set about searching for a suitable company to work with. I settled on Titan because their professionalism filled me with more confidence than some others I spoke with did. We settled on today for measurements to be taken and I arranged to meet Karl between 8.30 & 9.00 this morning and he was in the car park bang on time so I’m already feeling confident. Karl set about taking measurements with some very up to date scanning equipment while all the time explaining the process to me. Karl was very professional and so far I am very impressed. So first part of the process completed and I will let you know how the next step goes but I am happy so far 👍

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Mr Hall

24 August 2021, 23:38

  • 1 Review
  • GB

Verified

Zero customer service

Having paid over two thousand pounds in 2019, the after sales service and communication from this company is terrible. In this day and age of tech i was told they would have to dig out my drawings and get back to me with a price for a replacement panel as they had the bright idea to leave a hole for the tiller which has no effect on tiller and lets water into the boat, I heard nothing i chased it up and still nothing. Whilst having work done to my rear deck recentley i needed to remove the skirt panel, i cant at the bottom press studs great they un pop, at the top press studs no, its been stuck to rail with some sort of strong tape absoloutley brilliant not two grand now another example of shoddy workmanship. Do not bother with this company if you have any issues they just ignore you.