The folks at this company were professional from the word go. The staff helped me troubleshoot and ultimately determine if I needed a whole new press or get mine repaired. To boot, they informed me that my press had a lifetime warranty on the faulty part. I sent it back to them and within 2 weeks (only because the overnight price, I probably could have bought a new one...haha) I had it back and reassembled in less than 30 minutes. Works perfectly. Thanks so much to your team! This is what customer service is about!

I love Geo Knight and their presses. I've had my DK20S for almost 10 years and only recently had a problem but the customer service was fantastic and fast and was able to order the part I needed quick and easy.

I recently purchased the DK20SP heat press and had a few questions regarding air flow and pressure settings. I emailed Aaron Knight and received a detailed response within 15 minutes. I had a few follow up questions and he got right back to me. Geo Knight makes great presses and offers exceptional customer service. I will not buy any other brand.

This company has THE BEST customer service I've ever experienced. They replied to my email within 5 minutes and took care of my issue immediately. The product itself sold me, but after finding out how awesome the customer service is they have definitely found a customer for life! They are top notch and I would recommend them to anyone that asked!

I own a small Ecommerce site needing to heat press my brand labels onto my custom produced clothing. I purchased a JP12 clam shell swing unit long ago, over 10 years. This unit has worked consistently and without fail every single day. It has only needed a replacement switch or small electrical part from time to time. Geo Knight not only carries all these inexpensive replacement parts but their customer service every time I’ve reached out has been quick and personal, assuring me that their equipment will continue to do its job with the needed part. It’s a rarity these days to have a company to continue to support their product AFTER the initial sale of the equipment, saving a small business like mine from needlessly spending $$$$ replacing equipment.

I have 2 GeoKnight and 1 Hotronix heat presses in my shop that get used daily to print 100's of shirts a day. My Hotronix seems to be down more than it isn't and i am constantly working on it. When i do reach out to them for tech support i rarely get the help i need. My 2 GeoKnights on the other hand run flawlessly. In fact the oldest one, @10 years old, i've never had an issue with. My other one i have only had a couple small issues and tech walked me through those quickly and painlessly. Any heat presses i buy moving forward will be GeoKnight.

Best quality press I have using the K20s for about 3 years, I didn't have a single issue with it. It's working amazing, (I had tried many other company's, "Geo Knight IA the best" Recently I called them to order an additional part for my press and I was very happy woth their amazing customer service, Thanks Geo Team!

Y’all. Geo Knight is THE only heat press company you need to consider. More specifically, the customer service I received from Suzi was off the charts. We have been stationed in Japan for 17 years. Finding a company willing to ship merchandise here for us is getting harder and harder. Not only did they sell to me… they arranged shipping, took care of ALL customs paperwork, and had it delivered straight to me —not to a port for pickup. And I had my press in less than a week!!! To say I’m happy with their service is a huge understatement.

Next level quality heat presses. Couldn't be happier with my DC16 and the accessories.

I talked to Suzi about the part that I needed and she was able to get the part out the door same-day, with next-day delivery. She was extremely professional and sympathetic to our situation as it was the Thursday, before Labor Day weekend. Unfortunately, UPS dropped the ball and failed to deliver the part. As soon as I let Geo Knight know about the situation, they sent a replacement part out the same day. I can't say enough about the amazing customer service, reliability, and quality of the Geo Knight press and the service that supports it. I would highly recommend this press to others in the market, and will certainly buy another one if this one ever wears out.