This company is run by a team of thieves. They take your money having no stock available. Lies after lies after lies, Do not trust a word they say. Quite honestly, the worse bunch of dishonest people I have ever had the unfortunate dis-pleasure of having any dealing with. Stay well clear. And look at what other companies they "run" fraudulently too....

I placed an order, it has been delayed for more than 50 days, I have contacted several times and I have not received a single response, I do not recommend it to anyone

I ordered a gluten test for my son on 8th January, I paid for the express service. However today's date is 17th February and still no test. I have sent emails still waiting on reply, I telephoned and a girl answered she stated she did not work there ?? But would leave a message and someone would call me back.. still waiting on that call. I telephoned again and it went to answering machine. Left a message and I am sure you can quess what happened.. Nobody returned call. I will contact my bank and hopefully I can get a refund but I wanted to warn other people, and reading the reviews I can see I am not the only one conned. UPDATE..Kit arrived today. Dispatch date 27th February. Leaving review on as it really is bad customer service..

A CON OF A COMPANY. Ordered a test on 1st January 2023 which I never received. Contacted the company "BEN" who said they would send a replacement. This never happened. When trying to contact you get an auto reply saying 'Ben is out of the office for family reasons'. How convenient is that as customers have no other way to contact this fraudulent company. Do not use, and do not buy from this dubious company. Zero stars would be too much for this company.

I placed an order on the 25th Jan for a cholesterol test. Paid £4.00 for 1-2 day delivery. I have still not received the order. I have submitted messages and got a call which I missed and an answerphone message to call back. I have tried to call back but the number won’t connect. I have again submitted more messages and emails saying I can’t get through to them. I have still had no reply. I am now demanding my money back but still yet to hear anything. Terrible customer service.

Contacted Test Kit Express for some test kits that I ordered in December, however, they hadn't arrived. Spoke to Ian who stated there were a few supply chain issues as well as postal strikes. Kits arrived this week as promised.

Dreadful service - ordered a fertility testing kit on 9th October, with promise of quick delivery. Hadn't arrived after a week - emailed. No response. 2 further phone calls. Each time, was told they would call me back in next 15 minutes after they'd chased with supplier/dispatch. No call backs....Finally told them on Monday 31st October I want my money back. Promised it the same day. Still waiting for this as of Wednesday 2nd Nov, now told "they do refunds on a Thursday" (which was never mentioned previously LOL...). Very poor service, what more can I say....

Good service and quick delivery

Expert service, prompt and accurate in providing critical supplies.

Ordered them weeks ago, received several Notices from DHL to pay a customs charge and still haven't them.