One of my policies increased drastically, so I made a phone call. I spoke with Bryan Bustamente. This gentleman made no attempt to look at my policies as he justified the price increases as ““ general.” Bryan repeated himself, didn’t listen, and made slates or jokes casually at my expense. When we reached a stalemate, I hung up frustrated with this individual. I was able to see what needed to be changed on the website and I called back. unfortunately It was Brian again. I told him I think I just hung up on you, I found the issue and proceeded to tell him what I wanted done. Had he made a little bit effort on the prior call we could’ve already reached this point. His solution would’ve saved me five dollars per bill. My solution saved me 175. This was due to the fact that there were mistakes on my account that needed to be rectified. Before all of the changes could be verified Brian asked me to respond in an email and put it all in writing after we had verified it all verbally he sent me a blank email with instructions as the title. this was infuriating. when I explain to him that I didn’t make any sense and I needed what we talked about confirmed which he could do on his end or to just send it to me the recording he put me on hold and did what he was asking me to do. He was short on the phone. I told him his customer service wasn’t that good and I believe that this individual need some training

I was told if I made a claim my premiums would go up. Not something to encourage me to stay with the company!

Quick and easy response for my issue

Liz especially is excellent to work with--very proactive and responsive.

Sharon Meadows and Jackie Fox are hands down the best insurance professionals I have ever worked with. They are always available, always knowledgable. I will stay with them forever, no matter what company they work for. I have never come across any business professionals like them.

Paperwork handled in a timely and efficient manner.

Quite honestly, if it weren't for Jackie Fox I would be shopping around. She is prompt, understanding and professional.

Was concerned about insurance coverage on our new home and was able to pay by just a phone call and was relieved that I know we had coverage on our new house.

My agent was very helpful and knowledgeable and helped me to choose the right product for my needs.

Alice took care of all of my needs in updating my insurance to my new vehicle and cancelling the old coveraage.