This company has been completely negligent with my accounts. They signed me up for the wrong packages, gave me incorrect files, and gave me incomplete books. What bookkeeping company omits payroll reports? BENCH. They've done nothing but waste my time and money. They never answer the phone. I have an urgent request, and I've called and messaged them 10 times since last week, and no one has responded. Avoid BENCH at any and all costs. They are incompetent.

Bench accounting as freed up my time to run my business and increase revenue while giving me the confidence that my financial reports are in order. Would highly recommend to anyone!

Easy to communicate, clear structure, they do what they say they will do.

This company has made my tax year pretty much completely stress free for the last 2 years. Prior to this, I experienced handling things on my own with a private bookkeeper and CPA. They were both quickly overwhelmed with the abundence of Amazon documents, the amazon platform, and how all ecommerce platforms link up and share data and spreadsheets with one another. Bench has a team that specializes in handling this and this type of activity does not phase them in the least. I have had organized P & L's delivered to me at the end of each year, and all my tax filing is taken care of by them. I know that in the rare instance that I get audited, I have this team behind my back as proof that I did things properly. Absolutely worth the stress free headache.

I have worked with several Bench reps since I opened my account and so far, they have all been very helpful with my requests. My particular business handles foreign currencies and multiple bank accounts and they have been able to handle them all. They have also made the process easy and quick to identify business transactions which has been super helpful for me as I don't have to invest lots of time and effort in ensuring they do a good work. Definitely recommend.

You all have been so responsive, communicative, and you followup politely but also actively so we can make certain filing and tax deadlines. Plus every time I've had an issue (bc no company is perfect) you all have quickly addressed it or helped me find a solution. I'd say the only downside is the syncing / connection issues are a bit annoying when it comes to business credit cards and accounts. Then I have to manual send you all statements. That part could use some updating. Otherwise your team has always answered questions and helped my team find a solution as quickly as possible. Really happy with Bench's improvements over the years. Thanks!

This has been the most horrifying experience dealing with this company. I’ve gone through at least 4 book keepers who have all in some way or form made significant mistakes on my books which I have pointed out time and time again. Book keepers are always “leaving” which speaks volumes. I signed up for their new promotion since I was an already a member and I waited nearly almost 4 months for them to start my conversion process and nothing had been done. Im so frustrated with the way I’ve been treated and feel they really don’t care. I am just another number to them. I do not recommend this company going forward. They might seem nice and pristine on the outside but their services are not! Please take your money elsewhere!

Paid the subscription for an entire year and the additional fee for the catch up service. I was promised complete catch up in 6 weeks. It took nearly 10 months (subscription started September 29, 2022; reports were emailed July 6, 2023). I honestly don't know when or if I would have received my year end reports had I not kept asking for them. The lack of communication made me think Bench was a scam. There were numerous "bookkeepers" assigned to my account. Lots of excuses from "bookkeeper" why it was not yet completed (sick, husband sick, baby sick, I'm new, lots of entries to go through). Asked them to make notes to my account so they would not keep asking the same questions or for certain documents. This would have saved them and me time ... they did not. This was supposed to save me time. It ended up being a nightmare. Cost me more time, an enormous amount of frustration, not to mention, the money. As a result of the poor service received, will not be renewing my subscription.

Our current Bench bookkeeper is incapable of keeping the books current. We're nearly 3 months behind now. It's become a disaster for us, and there's no easy way to report these types of issues to managers at Bench.

Bench has helped me begin the process of turning around my business's bookkeeping and I am appreciative of the service I've received from Vincent, Gillian and the rest. The team answers questions quickly and guides me through what is needed from my end. Big fan and I'm exploring how to make it a part of my business going forward.