This company has shady practices. They promise a full refund if the product does not work for you. However, you have to pay to send the product back. When you request a refund, they offer you partial refunds unless you push the issue for them to honor their policy. After shipping the items back, crickets. They failed to refund my money until I reached out to them via chat and pushed the issue. I am confident they had absolutely no intention of refunding my money until I followed up. This is unprofessional and bad business practice. Buyer beware.

I found the ordering process confusing. What you’re actually ordering is not clearly visible. The marketing techniques are very aggressive. I’ve emailed several times with regard to my order. Ten days later I’m still waiting for a reply. My confidence in this organization and the products has been adversely affected by my experience so far

I have been a long-term customer of gundry MD. I started my experience with the purchase of three bottles of Bio complete 3. Liking the product, I decided to subscribe to 6 month shipments. My first shipment was delivered on time. The next shipment was sent the following month. I called customer service to explain the problem. They kindly asked if I wouldn't mind keeping the extra 6 months and that they would set my next shipment date a year out. I agreed. Last month I ordered MCT Wellness. I ordered a 6-month Supply that said it would come with a free shaker bottle if I subscribed. After placing the order I noticed that my next 6 month shipment was scheduled to come next month. I called before the order was processed and the agent canceled my initial order, made the date correct and asked me if I was okay with the flavor that was originally ordered. I never saw the option for other flavors. She told me what they were and I changed the flavor. I specifically asked if I would still get the shaker bottle that was promised in the original order. She assured me that I would. I received my order today with no shaker bottle. I contacted gundry MD and chatted with an agent named eric, who told me that that offer was only while supplies last. I explained to him that it said nothing of that nature when I ordered it and that the agent who I spoke to to correct the shipping dates assured me that one would come. If it didn't come with my initial order I was told to contact gundry MD and one would be sent to me. Eric insisted that supplies were out. Dissatisfied with that response, I contacted another agent named Kristen. Kristen told me that the shaker bottle only came with the watermelon lemonade flavor and not with the flavor I changed it to. When I told her that the ordering agent indicated to me that I would get one, she told me that that agent was mistaken. She went on further to tell me that I could easily purchase a shaker bottle for $5 at Target. With two 6-month subscriptions for expensive products, what isn't, you would expect they could cough up a cheap little $5 shaker bottle. Needless to say it is not about the $5 shaker bottle it's about delivering on a promise. I give them a C where before I felt they were an A. The moral of this story, if there is one, is to watch very carefully your online orders, or better yet, call to place your order. However, calling doesn't ensure that you're going to get the right information either.

Used Biocomplete, Phenols, Reds and MCT Oil. Products perform ok but are overpriced when exactly the same formula can be bought elsewhere and cheaper. Product sells primarily on Gundy's name. One major problem is that some products fail to list fish oil and for those allergic they can cause shock and/or death without an Epi pen and hospitalization. Their CS seems unaware of the contents when questioned on the phone with a live person.

It's a scam to steal your money do not give this people any card information they'll charge u more than once won't let u cancel or give u a refund

I got 3 orders I have been waiting for, more than a month.

I've used MCT Wellness for 6 months it's improved my digestion and cravings. I've used the Power Phenols for a month and my brain is functioning a bit better. I've used the Metabolic Advanced and have seen no improvement in my blood glucose level so I will not be ordering this product again.

I love olive oil so thot I’d try Gundry MD brand for all the benefits stated by them. It’s very expensive, 8oz for $39, I will say it’s really tasty, it’s very peppery, I’m vegan so I used it on just about everything. But other than the taste I didn’t experience any of the other benefits they promised within 99 days, my skin was about the same, didn’t drop a pound even tho I’m about 8lbs overweight, just really no changes. So I did return it and recd my refund 1 week after mailing back the bottles, that cost $20. I’m on the east coast and their address is in California, the further away you are the more expensive the postage, so I probably paid the maximum. Not a bad experience overall for sure, I was glad I could try it, but there’s many other brands if you search for high poly phenol olive oil.

I contacted Supervisor Kia and sent two emails requesting a refund. I used the product and decided to return it within 90 days, as your support representatives have consistently advised over the past five years. They always recommended giving the product the full 90 days to see if it provides any benefits. This time, I used it for 88 days from the date I received it but did not notice any difference. Now, I am being told that the 90-day period includes shipping time, making me two days past the trial window and ineligible for a refund. This contradicts the information I was previously given. Here are the order details: GundryMD: Active Advantage Order Number: ORD-101442785

I'm extremely disappointed. I had very high hopes for this product. Dr. Gundry was impressive. In a very long video sale - I don't think they warned that the product contained shellfish. I am allergic to shellfish and I'm sure many people interested in this product are similarly allergic. I wrote several email messages asking about returning the product. Not 1 response in over 7 days. I went to the chat - they kept trying to end the chat while I was typing and eventually did so. I am having to pay for the return shipping which I think is unfair because it's their fault that I was not warned about the allergen contained. I have spent a lot of time trying to get this far and now I will have to get them to discontinue monthly (membership) shipping which they are big on. This is uncommonly bad customer support.