New and great product.

The furniture is beautiful, literally larger than life and luxurious-looking. Comfort begins the second one relaxes into the soft firmness afforded by these pieces. Staff were exceptionally courteous and friendly, professional and helpful. They went above and beyond what I have experienced with other online retailers. Lilian, one of the customer service reps, even called me on her day off to help me resolve a quirky situation. I absolutely recommend the furniture and the company. I do not think you will be disappointed by either.

The product is quality the service not so much!

I love this couch! It is sleek, comfortable, and having USB and power strip ports makes it so extra functional. I also ordered the mattress topper and I can say that I can get a very comfortable night's sleep on my coddle couch and topper. Excellent communications with the company from the time of order, through delivery, and through post delivery follow up!

We just got our Coddle today so I can't give a long term usage review but I will say that the White Glove delivery was perfect. Two guys brought it in and set it up. They showed us how to use it. They plugged it in so we could make sure the chargers worked and then they took away all the packaging material. It was delivered on the day we requested and within the window we were given. It feels like a high quality item and it is really comfortable. This is a couch/bed we are using in my office for occasional guests and so my wife can hang out with me while I work on the computer. So far we are exceedingly happy with the purchase.

Well made, sturdy, attractive durable fabric, easy to set up, comfortable. Very impressed.

Well built and well designed sofa bed. Also, great customer service. I would highly recommend this to anyone.

Exactly as advertised. Easy set up. Happy customer.

This is based on the ordering and delivery experience only. Just got the couch and haven't even sat in it yet. Everything so far has been like clockwork. LOTS of cardboard, might be nice if they figured out a way to reuse it. It is a snap to open and assemble, wouldn't take much for that to be included so that they could.

Great couch. Comfortable for smaller people but not very useful for tall people as the couch is not very deep