Website give opening times of 10am to 2pm Saturday . Do not waste your time and petrol traveling to them as they are not open and do not answer telephone calls. It is not hard to update your website for opening times.

Avoid this company like the plague! Absolutely shocking service booked an annual Hot Tub cleaning service for the first time and 3 times they failed to show up and when they actually did turn up and provide the cleaning service it was shockingly poor, the guy said that it was the best he could do but it would look better eventually with a little more work (obviously he wasn’t prepared to do this) I then Had not heard from them until they rang to say the bill was overdue to which I replied I hadn’t received it, I asked if they had emailed me and was told yes but it keeps bouncing back, the accounts person was so rude and basically called me a liar, they told me that they wanted it paid there and then otherwise they would commence legal proceedings. I promptly paid which I would have done if I had received the bill despite the poor service. I would never use this company ever again!

Very pleased with the whole experience. Easy to order, everything in stock, kept updated about tracking. Fast delivery. Will definitely order again. Thank you.

I phoned to ask if they could order a replacement pool liner, that would need to be ordered via their wholesaler, who would in turn obtain it from the Canadian manufacturer of my pool. The response I received in their own words were "the senior engineer says they are too busy". Too busy to help a stressed disabled customer to obtain a replacement pool liner? Clearly I am not valuable enough to be your customer and if this is how you treat people then you are a company that should be avoided at all costs!

Very helpful great service, holding an above ground pool for me and advising on the chemicals required.

Installed the Pool pump and further guidance on the pool refurbishment. The guys were polite and courteous. Hopefully our go to Engineers for Pool issues in the future. (One star less because I could purchase the Pool pump from other retailer at a reduced price)

Just had our 25 yr old pool liner replaced by Merlin ( they fitted the original ). Excellent job done with no probs - they made it look easy with expert workmanship. When you deal with a company as experienced as Merlin you expect the best and you certainly get it. Thoroughly recommended.

Pool opening from Robin went well this year. Pool left sparkling and has remained clear and clean. Unfortunately, we are low on chlorine tablets as Robin was not carrying full tubs.

Excellent service as always! Friendly service with advice if needed. Always a good stock of chemical supplies for our hot tub.

Been using Merlin for over 20 years. From design, construction to installation then maintenance Merlin have always given very good service. Everyone I’ve dealt with from Steve and Caroline to Clare, Kevin, Ben and Robin have been reliable and friendly. Thanks.