Easy contact; helpful person who sorted the matter straightway. Fitter, very good,

They installed a bedroom window and then told me it wouldn't open due to a manufacturer fault and would need to order a new one. I asked how I would escape if there was a fire the installer replied "Good question and laughed. I asked if the glass could be broken and was told no. When i said i said i didn't find this funny, the installer walked off and left for the day. Upon calling the office, I explained how i didn't feel safe as I have a family member with burns due to fire and said I wanted my old window putting back until a new one could be sourced. I was told I would be called back, im still waiting for that phone call. The window was replaced 5 days later after I had to chase 3 times for updates. It took Customer Service a month to respond to my complaint (After chasing several times) only to be told my the Head of Custoemr Services that my life was never at risk, it was a mis-communication as the glass can be broken and it was my responsibility to phone the office to check the glass could be broken should there be a fire (despite me speaking to their office team and clearly stating I felt like my life was being put at risk as they had left me with no way to get pout of my bedroom if their was a fire). Appalling customer service and even worse customer experience

Had an appointment today with a salesman called Jason for a free no obligation quotation for a new conservatory. Was really excited to see the designs we knew we needed it to be 3m x 4m but other than that we were open to ideas. He was with us for less than 20 mins and told us we were looking at 45K and up. We didn’t view any samples, didn’t chose anything or have anything talked through although he did say he had to drive back to Wakefield to get home and as our appointment was at 6pm he was on a late one. My next door neighbour used wyw for their new conservatory just last year -same size - they paid 24k and highly recommended them. We were so disappointed never mind I guess Jason just couldn’t be bothered

Friendly and helpful staff. Engineer came on time and solved the issue. We’ve always had good service.

Finally made the plunge to replace all windows and doors, chose west yorkshire windows not because of the price but because they are local and make the windows here in wakefield, fantastic experiance from start to finish the installers we had were brilliant, polite friendly and experienced, great set of lads and a very large grateful thank you to them and everyone else involved, brilliant, brilliant, brilliant thank you.

We were having difficulty with the lock on the front door. Contact was made with WYW as the door is still under warranty. The lock obviously needed a new mechanism and an appointment was made for the lock to be repaired. It was fitted very quickly and the door now opens and closes beautifully smoothly.

5* Customer service and fitting has been second to none. We would definitely use West Yorkshire Windows again without hesitation.

Fantastic set of workers, did a brilliant job , on what was an horrendous week due to snow . Door looks amazing I love it

Kept informed every step of the way, from request of a survey of the job, (replacing two outside doors), to completion. Including correction of one slight fault. The fault was dealt with quickly and with no quibbles.

Awesome, great product, sales aren’t pushed, maybe lack of communication in some instances between different departments, more than happy with our new windows and door. Good fitters. Thanks guys, definitely recommend. Stress free.