I visited the West London franchise (123 Shirland Road - W9 2EW) for tailoring. Not great at all. Plenty of other options in this part of London with better service and pricing. The fitting wasn't to standard and not surprisingly, a number of items didn't fit when I collected them. I then came in to have them corrected and found myself on the receiving end of additive charging (on top of £160 I had already paid upfront)! I spotted the charges later that day and phoned to query (twice) - no reply. Came to pick up my goods and after not returning my calls, the tailor walks in and unleashes the most appalling behaviour. When I contacted management, the response: … Sorry you felt that way…Putting emotions aside….This seems to be a misunderstanding… Here’s how our pricing works.

I chose this cleaner based on the detail on their website which stated that they had experience in laundering wool-filled duvets. But they have ruined my king sized Devon Duvet. And they’re trying to weasel out of replacing it by quoting me the price of a new replacement (like I won’t check myself!) and saying it “depreciates like a car”. Don’t use unless you’re prepared to play Russian roulette with your possessions.

Great Service, great prices. Would definitely recommend them :)