The team members ,who have contacted me so far, have gone above and beyond! They were extremely supportive. I really appreciated having someone there to talk to at a difficult point of my day! Thank you!!!

The support and advice offered by this service is incredibly helpful. The advisors are hugely impressive and compassionate. They are available at all times and deeply committed to their job. I would 100% recommend this service.

I called and had such a genuine heart filled experience with AJ - he sat and spoke to me for an hour the first time round and instantly I felt like I was able to open up about my problems. This conversation led to me to change my life around for the better. AJ’s conversation had a massive impact on how I believe I deserve to live and make the most of life. If you are struggling with any addiction I would recommend getting in touch with Help4Addiction. If the team can help me, they can well and truly help you! The team will follow up with you and check in on how you are getting on. Something I’ve never experienced with any sort of recovery attempt. For the team at Help4Addiction I will forever be grateful.

Help4addiction are an incredible organisation. We turned to them for help with a close relative who had serious addiction problems with benzos and alcohol. Charlene Grant in particular was calm, kind, reassuring, understanding and non-judgmental, helping us to work out the best way forward and how to address the subject with our relative. 12 months on, thanks to her and Help4addiction, we have this lovely person back in our lives and living a fulfilling and happy life. They even call us from time to time to check we're all ok. I cannot express how grateful we are to Charlene and to Help4addiction. Remember - help is out there, and these people are angels when you most need them.

I contacted them for support with my brother who (like myself) was addicted to alcohol. I am still abstinent but he just couldn't make that commitment and died of heart failure last Nov, The company reassured me, stayed in contact and followed up with me until I was able to tell them he had passed away. They did not charge me for this, Addiction is a serious condition and it costs the NHS billions. Detox and support is not free & costs a lot of money (and this is a private company). You have to have a very strong reason to stop drinking even if it is killing you. A strong direction is essential. health family and money isn't enough. Being able to complete a marathon, cycle 100 km, swim and w(in a race), learn to dive well, scuba dive and go somewhere to do it. A clear vision that involves training, discipline and self motivation are skills that help you to stay in recovery even when life gets hard. I miss my brother, always will.

After many months knowing that I was drinking out of control and needing help, I looked online for a company that could support me to get clean while still carrying on with my normal, busy life. I chose Help4Addiction as they offered Home Detox and Online Therapy and, most importantly, "Personalised Support For Your Recovery". This sounded perfect. I plucked up the courage, rang the support line and was greeted by a very understanding 'salesperson' who confirmed they certainly could help me. They had me signed up within minutes. Home Detox was £1800 and Online Therapy £2495. This appeared to be a set price. My cards couldn't accept this large amount so they asked for different cards / payment methods until the full amount was paid. I was also told I couldn't just do the Home Detox and need to sign up for both that and the therapy. I agreed, it was expensive, but I was desperate and feeling very vulnerable. All started well, I had my phone call with a doctor to discuss treatment plan, drugs were posted out a few days later with clear instructions on how and when to take. Next, I had my video 'therapy assessment' which was a list of pretty textbook questions - did you have a happy childhood? Did you enjoy school? when did you start drinking? etc At the end of this call the counsellor said sessions would start daily from day 3 or 4 of home detox. I asked for times etc so I could plan into my diary. At this point ONLY was I told there was only 1 group session per day at a set time each day (with members suffering from all types of addictions, just not alcohol). I was very upset as the set time every day was just not feasible for my life/work but I was still keen to get this help. The counsellor was also shocked none of this had be explained to me before signing up! I called the helpline and spoke to a 'manager' to ask where was the personalisation that was offered? is there any other options? why was I not told this? She spent some time telling me/ trying to convince me I just had to make it work in a rather strong, cold tone (I was in tears at this stage!) or I could simply just miss some of the sessions?!! She eventually offered me some 1 to 1 sessions on the days I couldn't make the group sessions after I pushed back for some personal approach to my care and complained about feeling conned into signing up!! So, another phone call with the counsellor to arrange this - she told me I couldn't dip into the group sessions, it was pretty much all or nothing, she was saying 2-3 1:1 sessions/ week would be the max and she didn't really advise it as it would be too intense. She also told me on the days I wasn't having these sessions, I should attend local AA meetings!!!???!! Alarm bells were now certainly ringing!! I sent an email of complaint to the support line and demanded a refund. An advisor called asking me to talk her through the complaint. She said it would be passed onto her manager who would be in touch. 2-3 days passed, nothing. I called again and had to ask an advisor what was happening as I had no communication from the company? He told me the system said a refund was being processed for the therapy sessions. Great. I then asked about the Home Detox? I didn't start the drugs as wasn't sure I was allowed too. They passed me onto the manager. She was abrupt.....we are giving you a refund for the therapy, not the detox as there was no issues with that part. I was confused - I was told you had to do both parts, detox and therapy?! She said no, asked do you have the drugs? do you have the instructions? I replied yes and she told me to get started!!! Call if I have any other questions!! Wow!!! Despite this shocking experience, everything so far re the Home Detox was OK so I started the following day. No support phone call to check in. The next day, nothing. Day 3, a missed call and voicemail saying call if you have any questions. No attempt to call again or call my named carer (which they insist you most have !) I was in full blown withdrawal symptoms and feeling terrible. I called back the following day asking for some advice / support. They told me I should email the doctor who sent the drugs!!! I emailed the doctor who thankfully called me back and gave me my first and only piece of advice and proper support from this company. He was also appalled to learn that I wasn't having any support and asked me if I was happy for him to complain on my behalf. Of course I was! The doctor is the reason this review has 1 star! Surprisingly, the company called the next day to ask how I was feeling and to say my feedback was taken on board. And that was the end of anything I've had from this company. Still no follow up from the end of the Home Detox. They showed no duty of care, no personalisation, no 24hr support. Please, please if you need help, don't put yourself through the stress and upset this company has caused me. They are a rip off.

Made to feel like a child and the rules were applied inconsistently about ‘transgressions’ and bans from meetings Was told my behaviour was not ‘normal’ and apart from one therapist (Mike) the sessions were awkward and clunky. Often just reading from PowerPoint presentations. Was also accused of having an eating disorder A great money making scheme but I gained zero benefit The whole experience is something I want to forget. For those considering it. Try the book and podcasts about the Freedom model. That’s transformative and cost me £20

I was in the same group as someone else who left a review and I agree with her completely. I was lucky I could borrow the £2495 from my mother but the reason that I chose this ks because I was in a brain injury rehabilitation for three months and it really helped me get back on my feet after a traumatic brain injury. The picture I had painted in my mind of this therapy was completely different and I was desperate at the time for help. The greatest thing I learned from this therapy was that this was a waste of money and there is nothing that anyone can do for you. It is only you who can help yourself and there is no one who can wave a magic wand or be qualified enough to help you. I could have got much better value for money if I paid for one to one counselling for the price of £2495. The therapists are a joke because they cannot give you any advice on how to get stronger, they also ignore you and tell you things like, "addicts just want it now." My one to one therapist was a woman called Charlotte and she would ignore my emails even when I was doing my therapy and this is what I was paying for to be ignored when really what I needed was real mental health professionals giving me real advice. If you are thinking of doing this therapy don't waste your money there is nothing high end about this service but the price. They do not care or value their customers and it is disgusting because this service did not help at all and any correspondence I have sent recorded delivery they ignored. I hope this helps someone because you can do a lot better than pay for this crap service.

After having a particularly bad hangover and realising I couldn't carry on drinking like this, I contacted Help4addiction online and spoke to someone on the chat service. They instantly recommended me to get in touch with The Farm DayHab. Whilst in the middle of panic attacks, shakes, sickness and feeling very vulnerable and needing help, a lady told me about the Dayhab service and promised me it would be beneficial. She was very calm and listened and I felt like this would be the answer. She told me her story about addiction to drink and how the service had helped her. I believed it all as I was desperate for help. She informed me of the price which I couldn't afford and advised me I could put it on a credit card or get a loan! In my panic I said I would see if I could get one. The lady then called me 3 times during the day to try to sign me up (talk about hard-sale tactics) I said it was a lot of money and my parents couldn't lend me the amount. She then told me to hang on a few minutes and she could get me funding from a charity so it wouldn't cost me as much! She then advised me to get a loan for the lower amount £1800 instead of the £2499, as if she already knew she could offer me this. Looking at this in hindsight I feel I was coerced into making a quick decision whilst I was at one of my lowest points. So after a quick check on my online banking I got a loan. Again the lady wanted a quick transfer of the funds on the promise I could attend a session the very next day and speak to a counsellor. A man then called me on the night when my funds had cleared to take my money. For the next 28 days I attended sessions that took up my evening, listening to other addicts' stories. I completely understand why this could help some people and it is relatable but there is an issue here with people having different kinds of addictions. I was in a group with cocaine addicts, a sex addict, a gambling addict and a few other drinkers. Some things I could understand but others were a waste of my time. In truth hearing about gambling addiction actually triggered my old habit and I ended up gambling and losing money that I could ill afford to lose (something I hadn't done for over 3 years) After completing the course I felt robbed. The 4 sessions I had with a counsellor were not helpful and all one-sided. Basically me talking about past issues and feelings and them just listening. No tips, materials or ways of quitting. I was already aware of how things in my past had been issues and I had already undertaken CBT and Counselling, so there was nothing new being brought up that was beneficial to me. The counsellor even told me I knew myself very well and could express my feelings. I should have gone to AA for free, followed the 12 steps and spoke to like-minded people there. Also there is a ton of good books out there that actually make you see that alcohol is poison and scientifically tells you what it does to you and why you get cravings. None of this was explained in the rehab sessions. I have not attended any of the aftercare sessions and I have not been contacted to encourage me to attend. All you get is a link on a Sunday on the Pronto App. If you don't have this app there is no way of getting the link. No email is sent from them and considering it is part of the overall package, they are very poor on the aftercare service. It's like they have your money and the rest is left to you. Also the lack of reviews on their site, FB and on here indicate to me that they don't have many happy customers or why aren't there more reviews? Considering the company has been established for 2 years. There is also no number to call or governing body to check their credibility which did raise my suspicions to start with, and my parents, so I actually rang Help4addiction to confirm they are a genuine company. My advice.......Go to AA instead!

Michael helped me get my son into rehab which was the best (and only) thing that could have happened to him. He was in for 28 days and has been drug-free for 105 days. I pray that this will last and am proud he's doing so well. I couldn't have done this without Michael and Help4Addictions help. They were so supportive through a dreadful period of our lives. Thank you.