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Random Customer

22 April 2015, 14:53

  • GB

Super soft bunny, fast delivery

Ordered the Manhattan Toy Bunny in Latte for my 14 month old. He instantly loved it, as do I. It's so soft and huggable and the perfect size. He doesn't normally cuddle toys but this is the exception and I couldn't be more pleased. Delivery was very quick.

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leah browning

20 April 2015, 16:42

  • GB

very happy will use again!

Quick to checkout, fast to arrive, well packaged & best price I found very happy

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Lydia Tingay

19 April 2015, 19:16

  • GB

Excellent Startrite Contact!

After searching all of the internet without success for a particular size and width of Startrite toddler shoe I decided to visit Poppy and Zach's. On the website the size I needed wasn't available and after a couple of phone calls to different departments at Startrite the gentleman managed to find me some and they arrived by the end of the week. I was very impressed with the service and perseverance and know where to head first next time!

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Jacqui Silverman

17 April 2015, 02:29

  • US

Great customer service

The item I ordered wasn't available, but they very quickly let me know and found me an alternative. Also, they ship to the US, which not a lot of stores do.

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Dawn Murray

16 April 2015, 14:00

  • GB

Superb Experience

Very Quick Delivery, Great Quality Item. Would Reccommend To Anyone :)

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Paul

14 April 2015, 01:08

  • GB

great shopping experience

definitely recommend POPPY & ZACH, had to phone to see about sizes and the women who answered was very good, gave me the answer straight away and was very helpful.

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Abby Walsh

12 April 2015, 01:03

  • GB

Hatley coat

Lovely product, easy to order and good delivery

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Bushra Yousaf

09 April 2015, 19:47

  • GB

very good services

the services and products you offer are very good.

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Team Gwaelod

09 April 2015, 16:28

  • GB

Negative review following confirmed purchase

Poppy and Zach failed to deal with issues regarding an order placed and paid which they were unable to honour. They failed to pick up the phone to sort. I had to specifically request a refund which wasn't forthcoming. My daughter as a result didn't receive her birthday present as anticipated.This is my 3 rd amended review as when I left the first review I received an anxious call and several emails from their MD asking me to reconsider my review and if I did they would send me a replacement pair of wellies. I did agree to this against my better judgement but sadly only to be let down again. Never received, never honoured despite chasing up. Really poor customer service and on reflection offering a sweetener to manipulate negative feedback or comments. Based on this I would certainly not order from this company again. A company which clearly fails to put the customer first.

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Gemma

09 April 2015, 11:42

  • GB

Highly Recommend

This was the only UK website I could find the item I was looking for. Although if was out of stock it noted it was due in a week. So I ordered it. I was provided with a follow up email confirming exactly when it was due in and when despatched and delivered. All with no issues and I actually received my order in a week. Perfect service.