they dont know how to communicate with customers, dont answer on calls and the prices are awkwards

just love your pony club, but the coustomer care is not that good, miss Jeckson said some words I didnt like

I order my pellet bedding on October 16th and have still not received them! This is the 1st communication that I have received. When I go to my account it just says that the order is pending! Feeling frustrated!

Excellent customer service. Although some delay at first I was kept informed right up until delivery. Delivery by Palletways was excellent, the driver was very helpful and courteous. Thank you for the good experience. Janet

Deneyimim yok yeni

first time we put miscanthus pellets in we piled them in the corner of the stable ,as we had with wood pellets . Rio ,our horse , dived into them like a kid in a sweetshop .After dragging her off we cleared the spare pellets from the stable and made sure all pellets were covered with shavings .As an underlayer they work well absorbing the wet ,but we have to cover them .

I ordered and received notification that the order was being processed. That was more than 2 weeks ago. I have had no other communications from pelletbeds. Their website says they may take up to 3 weeks to deliver but I wouldn't have expected to have to go hunting for that information.

Ordering was easy however was disappointed in the lack communication regarding the status of the order. Once contacted received a phone call so the personal touch went a long way.

Excellent service abd product

Great product and friendly service