Whilst I had no problem with the quality of the bras they were just not for me, the refund process on the other hand was not good of quality. Firstly it is not 100% crystal clear when you add knickers to the basket that these are non refundable - £60 down the drain. I have ordered knickers from Bravissimo, John Lewis, Marks and Spencer and have been able to return them. Although it does say in the full description that these are not returnable this is further down the page. When you click on "people also bought" you just see the knickers, size, add to bag etc, you have to scroll down to the detail to see this information. The knickers are destroyed, these were not even tried on as I did not like the bras on me, so six pairs of £10 knickers are destroyed - in a world where we are all trying to consume less perfectly good knickers are destroyed - I am still quite taken aback by that. I would suggest that the wording that the knickers are non refundable is moved to a clear and transparent place. Secondly my goods were returned - I returned two orders in one package as there was no need to return them separately. These were returned promptly but I had to chase for a refund. The refund eventually came through but I had only been refunded for one order. The other order was "flagged due to returned knickers". I am not sure what this means but there were two bras in that order which are returnable but I had to consistently chase for the refund for the two bras I returned. Very painful refund process.

I cannot recommend these bras enough! I am a B cup so have never felt like I needed support, I'd wear bras loosely and even size up for comfort. My mum kept recommending No1 Bra and I just didn't want to spend the money until she got me two for Christmas. THESE BRAS ARE GAME CHANGERS!!! I didn't realise how uncomfortable my other bras were until I wore the Cara and Kelly and have since purchased one for my MIL and Nan because I love them so much and they have both since said they love them! I now hate putting them in the wash because I'll put an old bra back on and feel so uncomfortable all day - something I never even noticed before. For any ladies that have a little overhang under the armpits, I've noticed that the band width on these are wider than your average bra so no more rubbing! 10/10 don't waste your money anywhere else.

Probably the most comfortable bras I have ever had, you forget you have them on. Would highly recommend 👌 During pandemic delivery can take a few weeks but worth the wait..

Absolutely fabulous service. Kim and Lucy were really nice and very helpful. The first bra I ordered was too big then after a lovely chat and another few chats I was sent several bra's too find my correct fit. Nothing was too much trouble.

I ordered my usual size bra, when it arrived it was too big so I returned it - I thought hey ho yet another bra company that offers great bras but end up in my drawer unused. Kim then contacted me and I had a telephone measuring session which indicated a smaller cup was needed. Kim sent two bras for me to try Ava and Kelly, I was not too hopeful but I was very surprised- both bras are great! I don’t feel the need to rip them off in the evening and my back is less sore with the great support. I’m a 36F. Thank you.

Update: After finally being contacted again i received an apology, an offer of a small apology gift and the offer of sending a replacement product all of which i now regrettably accepted. Sadly once again there has been no acknowledgement and after a week past i have again requested an update and still nothing! Clearly there are serious customer service issues and customers are being let down. I have no option but to rate down to one star. An initial really helpful service but additional bras that were sent out to try to improve the fit were in the wrong colour. When additional fitting advice sort with request for correct colour no response despite a number of chases. Everything returned in December and still awaiting refund - again request for update is not responded to. Such a shame that poor customer service has tainted my view.

Dreadful customer service and poor quality products. Returned items on the 13th Dec same day I received order. Still waiting for refund after several emails and phone calls….. The pair of knickers they added as a gift was non returnable guess they will be charging me for those…. Fabric feels like a mosquito net!!! Went straight into the bin….

I purchased the non padded bra and it fits perfectly it is the best and most comfortable bra I have ever bought, it was more expensive than any other bra I have purchased but it is really worth it.

Parcel arrived beautifully boxed & wrapped fitted perfectly & very comfortable. I have problems finding a good comfortable bra but this one is just as it says life changing & I will be ordering another very soon

I returned the bra I ordered due to the poor fit. I cannot comment on the quality. According to my tracking information the bra was delivered back to No1 bra on the 22nd November. When I contacted Customer Services they confirmed they had received the item on the 23rd November. What happened to the email confirming they had received it I don't know. The policy on their website states a refund will be sent within 10 days of the item being returned. However, 20 days on I still have no refund. I have contacted Customer Services who were mainly interested in selling me another bra. When I explained that the original didn't sit against my breastbone I was told not to worry as it wouldn't show under my clothes!! Not the best fitting advice.