Loop Mobile was selling a NEW iPhone Straight Talk 12 mini on Walmart website. Only problem was the phone was refurbished and NOT NEW. They never mentioned anywhere that they were selling refurbished items on Walmart's site. I bought a New phone and received a used phone. This must be an ongoing scam bc they offered a discount to keep the used phone. I purchased a new phone elsewhere for less than they charged for a used phone. They have tied up my money, delayed my getting a better deal and caused me inconvenience of having to return item to Walmart. Loop has been notified by Walmart on numerous occasions and is fully aware of the situation. Even after learning that the site says "new condition" they have yet to correct the page and continue selling refurbished phones. I made my purchase on 11/16/22 on Walmart.com, the phone was returned to Walmart the day after being received and out for return delivery via Fed Ex. I'm still waiting for my credit.

I thought I would maybe see the phone in a week. Well it came in 2 days as promised and it is a really nice looking phone I was able to purchase at a very fair price. Charger cable and block as well. Everything I need to switch over from my other phone quickly and easily.

If I could give them 0 stars I would. Hands down the worst customer services I have ever experienced. I bought a watch from them and it broke within months and when I contacted them, they had decided to give me a full refund to my original payment method. Instead, a replacement watch shows up a few days later without even informing me. When I reminded them that they told me they would give me a refund, they completely went back on their word because THEY made a mistake. That should not be my problem but because of their poor customer service, it is now my problem. Don’t waste your money on their poorly refurbished products and buy somewhere else.

I like this app very decent phone and it got delivered on time definitely will be buying another phone from this site again.

Loop failed to honor it's shipping timing promise. When I contacted customer service they did nothing about it.

Love it and it was in perfect condition

Package well good phone

My order arrived with a dead battery which will not charge. Your customer service is almost impossible to reach. Extremely disappointed.

This is the second time I’ve purchased a phone from Loop Mobile and I have no complaints. Fair pricing, good products, and fast shipping, what more could you ask for these days?

The product was ok but I didn’t like it. I have been trying to return since I’m in my 6th day with it I should be able to return. I try contacting them trough email but I still haven’t got a response