My second review for Motum now 10/10. As well as helping me with my own personal insurance, Motum have now assisted with my partners fleet and helped him find the best insurance for the business. Definitely recommend, can't take away from the personal service that they provide. Thanks Danny

Really poor conduct in terms of their processes and communication. Failed to send out critical policy documents initially then sent me documents that should have not been sent to myself. Failed to provide terms and conditions. The ‘amazing’ Charlotte is apparently now on retraining because of this error I have been informed. When cancelling the policy I was informed there may be a cancellation fee, no problem, to be expected. Didn’t hear anything for 4 months then received an email out of the blue informing me we owed nearly £1000 with no explanation of this or any further information and threatening legal action if not received within 7 days. Strangely enough when I questioned all of this and demanded appropriate documentation and breakdowns this amount went down to just over £300. This suggests to me they may have been trying to gain financial benefit by failing to provide the appropriate information. Even when demanding money they failed to provide any sort of invoice. Very poor and unprofessional conduct by everyone I have dealt with. Would absolutely recommend to avoid this company. I have had to escalate my concerns to the FOS.

Charlotte has been fantastic!

Charlotte Clifton was amazing spent hrs with me sorting my taxi fleet insurance any issues or queries I've had since have been delt with swiftly. Cant rate this company and her highly enough

Good honest company, Charlotte deserves employee of the year!

Dealt with a lady called Charlotte Clifton and she was excellent, brilliant communication and found me the best deal. recommended

Extremely Happy with Motum Insurance, particularly Charlotte who has been amazing since my first phone call to you, Charlotte has gone out of her way to be helpful and professional and has dealt with our numerous fleet issues with ease Charlotte is an absolute pleasure to talk to and deal with and is clearly a valuable asset to your company. Extremely happy with how Motum work

I made an enquiry on line to many insurance companies looking for a fleet policy. Many people called took my details etc, I then missed a call I phoned back to be greeted by charlotte, quick chat about my needs and my vans and then a price , purchased that easy , don’t waste valuable time just call Motum and will be done ,

Never had a problem, Carly, Charlotte, Danny the whole team! Outstanding and always genuinely happy to help. Wouldn't have anything bad to say, been with them for 2 years for insurance!:)

Charlotte was amazing at getting me a competitive quote and quick time.