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customer

04 December 2024, 01:33

  • 1 Review
  • GB

Verified

Bad Experience

I was gifted a £50 voucher for my 30th birthday last year and waited for the release of RSG's 2024 Christmas stock having recently purchased my first home. Having gone to place a sizeable order, I realised my voucher has expired and, despite having contacted customer services to explain my mistake, I've been offered 50% of the value and a total of 3 days to spend it. You will note that below, another customer was offered an 30 day extension for the full amount. Whilst I appreciate the terms and conditions of gift voucher purchases, it feels very unfair. I have asked that the amount be donated to charity although, again, I have 4 days to pass this on and someone to spend it.

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Grace Crossley

03 December 2024, 23:36

  • 1 Review
  • GB

Verified

Good customer service

Good customer service, speedy replies and delivery, all items wrapping up to prevent any damage

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Kellie Hanna

03 December 2024, 14:55

  • 1 Review
  • GB

Verified

Leopard print, tasselled cushions

Prompt delivery,packaged well. Unfortunately for me the cushions were overpriced and not great quality. They were not full to the corners despite fluffing them out and the cushion pad made a noise when leant on/shook because of the material. For £40 per cushion I expected them to be better so I returned.

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Melanie Smith

03 December 2024, 03:41

  • 1 Review
  • GB

Verified

Love my item

Love my item! Love RSG. Wanted another pair for my niece but were sold out unfortunately

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M Howarth

03 December 2024, 02:12

  • 1 Review
  • GB

Verified

Beautiful!

Saw them online, paid, and arrived pretty quick! Good packaging too. Iridescent & gorgeous in various lights. Magical

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Sue

03 December 2024, 00:47

  • 1 Review
  • GB

Verified

prompt delivery and well packaged

prompt delivery and well packaged

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PJM

03 December 2024, 00:17

  • 1 Review
  • GB

Verified

Incredible customer service

Although when it arrived it wasn't the item I ordered. when I contacted Rockett St. George their team instantly swung into action to remedy it . It was an honest mistake and they were superb in their dismay and prompt acton on the issue. In my experience this is depressingly rare.. Add to this their funky original designer products and competitive pricing, this is a company well worth checking out.

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Jayne howie

02 December 2024, 23:46

  • 1 Review
  • GB

Verified

Happy with order thank you

Happy with order thank you

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Susan Holley

02 December 2024, 22:52

  • 1 Review
  • GB

Verified

Product never received

Product never received. Emailed to enquire whats happening and no reply

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sharon Read

02 December 2024, 21:27

  • 1 Review
  • GB

Verified

Great products

Great products. Good quality and stunning design.