I am still waiting to receive my refund! After a wait - my refund came at least!

I am extremely pleased with my choice of Penguin Publishers to assist with publication of my book. The editing of early chapters is in process, but largely completed, as is the cover art. I am still writing, though the chapters remaining are of the "what are they doing now" variety, and so, easily done. The process has been guided, at Penguin, by Lucas Parez. Lucas is very personable and responsive, and has demonstrated an impressive ability to co-ordinate the efforts of his graphics' design and editorial people, and deliver a given item to me quickly and "seamlessly." I'm looking forward to working with, and being guided by, Lucas, as we enter the promotional phase. I am a native New Englander, who grew up eating his meat first, then his potatoes, and lastly his vegetables - seriously, that's how I was taught! With the help of Lucas, I have come to realize that production and promotion are inextricably linked, as were the meat and potatoes on my plate in Vermont. In addition to being a first-time author, I am also a slow learner, though I know a lot more about publishing than I did before I met Lucas.

Penquin Publishers is OUTSTANDING! I deeply regard not signing up with them earlier. Having checked out at least 6 different publishing firms and prices, Penquin clearly knocked it out of the park! Their pricing was very competitive, and boy did they differ on the product! Chris Reed is extremely knowledgeable, courteous and prompt. My only criticism would be their broken English is sometimes hard to understand, but I used that to my advantage by listening intently with patience, for this man is a man of his word. I have several more books to have published and prayed to God for a course to follow and that course led me to Penquin Publishing.

Danny Brown is the quintessential Product Manager. He is so responsive. If I have a question, he always gets back to me quickly, most times it's well within an hour of my inquiry that I get an answer from him. Danny is a true professional. He is polite and attentive to my needs. He made me feel at ease throughout every step of the publishing process. What's more, Danny expertly translates my comments to his entire team, and they in turn, respond to meet my requests in a timely manner. Danny Brown made my first-ever self-publishing project a joy!

My project manager lucas perez and his team, did a wonderful job of making my manuscript into my first novel. I would recommend that penguin books publishing process was as enjoyable.

I loved the personal approach Danny Brown has had with me, the quick replies and updates on my novel are very impressive. Him and his team are doing an outstanding job so far in the publishing of my novels, I would highly recommend them for anyone struggling to get their writing out there. I take my hat off to them and have enjoyed working with him and his team so far.

So far, my experience working with Chris Reed and his team has been fantastic. The communication that Chris displays and the fast work are greatly appreciated. He has been completely professional and honest with his insight and feedback. I am looking forward to continuing to work with him and the team to complete my project. I will update my comments at that time.

Wrong company to review. Penguin Self Publishing so far has delivered what they promised.

I was scammed. They gave me a choice of having my book edited by someone with more than 10 years experience or less than 10 years. I was told that someone with more experience would be easier to work with. There is no transparency. They would not reveal who edited the book. I could not talk to anyone other than a project manager who said he would pass the information on. This project manager continually gave me misinformation about when something was going to me done, or that he would call me and never did. I noticed some inconsistencies in the editing as if multiple people were working on it. I am a novice writer and relied on the accuracy of their editing. I sent their publish-ready files to a number of people for review and found out there were an extensive number of errors. I tried to correct as many as I could but then 2 different experienced editors found many more errors. Were talking 15 or more errors in the first chapter alone. I now have to pay someone else to have it done correctly. They sent me a PUB file and when I looked at it, the title of the book was on one page, my name was on the next page. My name was so large that it couldn't fit on one line so they hyphenated it. They couldn't have looked at the product before sending it out as a "final" publish-ready file. They were to include a cover design as part of the contract. Again, I was not allowed to communicate directly with the designer. The designs that were submitted to me were horrible. They ignored the image for the cover I sent them. After 6 weeks of frustration I told them to just forget it. Maybe others have had a more positive experience but I would be very very careful of paying them up front for a service that you may be extremely disappointed in and have to pay someone else to do it right.

Penguin Publishers did exactly what I asked for and kept all their promises. I highly recommend them for anyone who needs help in evaluating their manuscript and polishing it for publication.