The person on the phone( Freya) have done all the follow-up promised. The bicycle shipping box was retraced and delivered within 3 days. At the end, the problem was rapidly and correctly solve.

We have two Himiway ebikes. Lost our keys to our D3 and D5 during a home renovation. Himiway support handled our issue quickly.

Leo made a difficult warranty issue easy, his commitment to professionalism, empathy, integrity and excellent customer service is evident and commendable…….thanks so much…..

Jede Fahrt macht Spaß auch auf schlechten Untergründen fahren Zebra und Cobra sehr sicher und stabil. Einfach optisch und Praktisch die besten E Bikes.

Très bon service après vente et très bon vélo

Customer Support Leo answered my concerns in a timely manner. Was able to resolve my problem. Reached out to me to make everything was good as well any other concerns . Very satisfied. Brian W.

Ich fahre sehr gerne und seit geraumer Zeit das Big Dog ,der Support von Himiway hat mir sehr geholfen obwohl mein Rad bereits aus der Garantie raus war.

I have been dealing with them for many years and especially Freya and now Leo and everything has been exceptional.

Very helpful and react to my email

J’ai eu un soucis avec le vendeur de mon vélo électrique et HIMIWAY a pris le relais. je les en remercie grandement. Ils ont été très efficaces et rapides dans leur retour client. Je recommande fortement ce service client et en particulier Freya.