Verified
A great and reliable fiber laser supplier
I ordered my fiber laser 2 weeks ago from Lasers only, and it arrived quicker than expected. The process was smooth, and i didn't have to deal with any annoying paperwork or fees. Highly recommend them for anyone in the USA looking for reliable supplier.
Verified
A great and well organized company to work with.
Andrew was incredibly helpful in guiding me through the process of choosing the right cleaning laser. He understood my understood my business needs and made the decision easy. The machine has been good so far, and their customer service is just as great. Highly recommend!
Verified
The best laser we own
We own 3 different types of lasers for imprinting on steel and aluminum, as well are titanium and other harder material. This company was great to deal with, Andrew was our sales rep and kept us informed on delivery dates, etc. When we started using the laser, it's faster than any of our other machines, and not nearly as expensive. I would gladly recommend them.
Verified
This has been a disaster
This has been a disaster! It’s a bait and switch! The owner or what ever he is Andrew Peterson is no help. There website and my invoice show a different machine then the one I received. The machine not only is different but did not come with items shown. The machine also had its serial number/Identification label removed. Last but surely not the end is its defective and that’s coming from one of there own people. Now I’m told I will have to pay to ship and insure this 112 lbs machine! This is crooked and I am seeking legal action against them. Stay away!!!
Verified
Poor Support when issues arise
I purchased a 60W Mopa with 2 lenses. It shipped the next week and arrived with a lens missing and a broken light. The replacements were sent a couple weeks later after a few reminders. Not a big deal on that front. The issue is the Red Light Preview is blurry. I have to bring the laser out of focus down 15mm for the red light preview to be sharp. Because of this issue, it is extremely difficult to line up items precisely, especially when I'm lining up multiple discs at one time. Andrew's support guy wasn't helpful, and neither was Andrew. I sent several videos showing the issue, and they just said they couldn't see the issue, even after I repeatedly told them it's next to impossible to record the bright light properly with a cell phone and capture it how it appears. The one suggestion he offered after emailing back and forth for days (and having to follow up with him again after no response) was not helpful, and he offered no resolution at all. I already have a 50w fiber laser from another seller, so I can clearly see that this is not normal. Very irritated to have not received any sort of response from Andrew other than implying I'm wrong that there's an issue. I spoke to many experienced owners of lasers, and they agreed the Red Light on my laser is defective. I'm stuck with misaligning my engravings because of this. Very unfortunate when spending thousands of dollars to buy an "upgraded" laser.
Verified
These guys are great!
These guys are great. They got my laser to me very quickly and have been very responsive with any questions whether after hours or not. I would not hesitate to do business with them again.
Verified
Great Customer Service, Love the Laser
Arrived today, set it up and already using it. Andrew is excellent to work with. Will definitely be contacting him when I'm ready for the next laser ... or lens!!
Verified
Great laser with great quality
Great laser with great quality. Shipping was super fast and the support is second to none.
Verified
We were looking for an American-based…
We were looking for an American-based supplier, and that is where we found Laser Only, and I am glad we did. They have been very supportive and even offered, and we accepted a Teamviewer-based training that helped speed up our learning curve.
Verified
Great service
Great service, fast process. Would definitely recommend for business.