Please I beg you do not use this remittance at all. I'm a march customer. They do delaying tactics not to send your money quick enough no matter documents you provide, subject to compliance. I have fulfilled all the documents required and yet still asking a lot. Unnecessary documents, poor communication with their members. One staff will email orsay something then another staff will say something different. No communication, unfriendly staff. Jake,none of the staff pretending he can't hear you, put the phone down, do not bother to ring back. Is that the right customer service ?no!! Please, if you do not want headache or stress, please avoid using this remittance..this is a scam remittance and I am involving the authority on this matter.

Sent 1500dollars to my mom 12hrs ago and 1500 dollars to my husband 2hrs ago. Until now they havent received the money and guess what i follow up and call the customer service and telling me that it will take 1 to 2 freaking days and it was not even mentioned or states in their app. And they kept on insisting it was there. Im not stupid that if i know it is 1 to 2days i will not use kabayan remit anymore because the money is urgent!!!! They need it in the philippines. One of the male customer service i talked to hanged up on me also. He cannot handle pressure from customer! Im not even swearing. Horrible service!!!! The money is urgent and their transaction fee is even higher even if they have higher ratea with other. Very bad experience!!!! Im waiting to resolve this issue now because the money is urgent!!!! I demandes to speak to a manager or let the manager call me but they dont seemed to care! I will not stop until o get my money back!!!!

Update April 19, 2023 with KabayanRemit - after about 2 weeks since my previous comments, I received a call from the compliance team at Kabayan. I had a long discussion with Manny and explained how I know my contacts in the Philippines and reasons why I choose to support them. Manny was very patient and offered to discuss my situation with his management. Finally, he advised me that my account will be restored for normal sends. I thank Manny for his time and effort to review my situation.

I have been using Kabayan remit for a few months now. I have encountered the same problem twice. I transferred the payment online and took them few days to credit the remittance to the bank account after constant follow up. The latest incident has not even been credited up to now. I’m making follow up for 3 days now but the same answer was given, they will be notify me as soon as there’s any development. It is so frustrating and not good customers service.

We tried Kabayan for the first time and were really let down. We registered with picture ID and selfie as requested (not mentioned on the Website) and we went through the remit process. When we thought that was it, we had a text and e-mail saying they needed proof of sufficient funds (not mentioned on the Website). We were sending £4000, which is below the £5000 acceptable amount stated on the website. We called the company in London and were told we would need to send them a copy of one month bank statement. When we said, we would blank out sensitive transactions and only show the balance as it was a debit transaction and not credit, they refused and said they wanted to see ALL our transactions. So we cancelled and asked for our money back, which they did but after 24hrs. Filipinos may agree to this but not me. My transaction like paying a shopping bill to ASDA has nothing to do with a remittance. We sent our money with somebody else. I would NOT recommend them and will warn people we know against using them. Having just seen the response from Kabayan Remit, nothing has changed. In fact, I am more angered by their response. If I sent money today and I provided ALL their requirements including my month's bank statement, what will happen in a month's time if I send again? Will I need to provide again in order to PROVE I am NOT a money launderer...and the month after that...and after that?? If you do NOT check the exact same documents each time, how you you know I am not a genuine seller. You obviously did not read my comments as you state it was a large amount and yet it was below you allowed transaction. You neither commented on that nor did you comment on the fact that certain important information is missing from your website.

Deleting this app just waiting for my refund, accused me of using other peoples fund as I transferred money from my husband account, have you heard of conjugal property and wont give my money back until now it’s been like what 12 hrs wont process your remittances until you follow up, I am looking in filing a bigger complaint to this company.

I have recently transferred on Saturday 25th November 2022, but my beneficiary says it still not showing into her bank account. I am very disappointed that this day and age where technology is so advanced. They have updated the apps showing claimed but it is false. I work in Finance and this should not happened. So sad to say I will be leaving your services. Thank you Disappointed member

This Remittance Company is very dodgy, if not a scam. Beware of their modus operandi. They will accept your money and after a week will ring to let you know that your money is withheld for whatever reason they have, then will refund your money for another week. The bottom line is, it appears that they are making profit out of your money for several days. I hope I can be proven wrong. Very frustrating. So beware, avoid the ordeal.

This company are a total shambles of a company, they would struggle to run a bath without a million questions first. I will say this now, this company get paid by people to send money around the world for them but my experience is that Kabayan Remit treat people who are customers with total disrespect and disregard. They happily allow you to send your money to them with a promise to send your money to its destination without delay and without problems, in my case a sum of £5000. Now comes the interesting part, they do not tell you that upon receiving your money and sending a message with confetti falling down and congratulating you on your transaction that they have also sent you an email telling you they cannot process your transaction without more information from you. The information they want is intrusive and in my opinion unnecessary, they show a total lack of transparency in the first place by not telling you they require more information from you. I will tell anyone thinking about using this company DONT DO IT. There are many companies out there with a process that is less intrusive efficient and professional. KABAYAN REMIT a message to you from me, do not reply here apologising to me, I have no wish to hear from you in any form. You are not open and honest, you ask in depth how people got their hard earned money and want all the proof in the world, you may as well ask people for their shoe size and what colour underwear they are wearing. TALK ABOUT BIG BROTHER, you know more about me and my private life than I do. PLEASE PLEASE ALL YOU LOVELY GENUINE PEOPLE OUT THERE WHO WANT TO SEND MONEY TO LOVED ONES OR EVEN YOURSELVES, DO NOT USE KABAYAN REMIT, THEY WILL SIMPLY SUBJECT YOU TO INTENSE INTERIGATION ABOUT YOUR FINANCES. DISGRACEFUL AND SHOULD BE STOPPED TRADING

My recent attempt using Kabayan Remit to send no more than 2k CAD was refused even after providing all the required documents/ID. Such as, photo of myself holding passport, recent paystub/payslip and bank statements. There are 2 possibilities why this has happened: a) Kabayan Remit is just a heartless corporation and operating with the same business mindset of an insurance or money lending company, in that if they don't see any gain or profit then you will be denied to use their service. b) They are collecting information. As we are living in an age where businesses and government agencies are becoming ever more daring in the amount and depth of questions they ask, so too is Kabayan Remit possibly taking advantage of this fact that you require their service and therefore almost by your side as you're spending your hard earned money. To say "I do not recommend this service" would be an understatement. Better to say stay the hell away from this "money sending service". The KYC (Know your client) structure they are using in order to gather as much info as possible is far too intrusive. To end this review, I recommend using Remitly, World Remit or Western Union as I've never had a problem using their service and everything is straightforward. And at the end of the day you can be a remittance company offering the best exchange rate, but if the way you run your business is corrupt then possible customers/clients such as myself don't mind spending or losing a little bit of money. It's about trust, peace of mind, ease of use and not being treated like a number.