I bought (hired) a gas bottle approximately 6 years ago and kept going back to Ace for either topping up or replacing with a new full one. Also bought copious amounts of coal when I had my log burner. Now sold my patio heater so went to return the gas bottle to them for my refund. Was told this could not be done without the original receipt. I have moved house since and also this is 6-7 years ago since I originally bought this. Even though the bottle is evidently orginally from ACE, having the logo, telephone number etc engraved on to it, they refused to give me my money back and stared blankly at me when I politely challenged this as it does not make sense. Surely even without the original receipt dating back all those years, is it not common sense that this does belong to ACE? Obviously not! Now found an alterntive supplier with much better customer service in Huddersfield.

Have previously purchased a larger can with ACE. Took my can into the shop over the weekend and explained that this would not fit in my new BBQ and if there would be a chance of downgrading it or looking at a smaller unit. Was told they had stock but not for new customers, even though I had an ACE Energy can in my hands. Said I could leave the other can there even though I explained it was pretty much full then stared blankly at me when I asked if there was no way of helping. Really disappointing given I only live round the corner - will travel out to get elsewhere in future.

Better value than the current online competition. We bought a 1 tonne pallet of smokeless newborn coal ( 40 x 25kg bags). The order was dispatched promptly and delivered through a professional courier. Very pleased will do business again.

First time using this company. Excellent customer service, prompt friendly delivery. We purchased 1 ton which came in 40 x 25kg bags on a pallet. The coal itself is brilliant. Very happy and great price. Thank you.

fast delivery and very dry fuel will be back in the future

I ordered a tonne of coal. Paid by card online. A week later no coal and no delivery date, no response to my emails. AVOID!!!!

Great price and customer service. Delivered exactly as advised. Will definitely be using in future.

Great quality service or amazing quality fuels