Awful service, they only care about your pet until they take payment. They have chosen to operate as a money making factory rather than a caring animal clinic. It might be fne for a routine check or vaccinations but after the medical nefligence they demonstrated I would not trust them with anything more serious. Avoid if you can don't risk your pets health.

As always this vet is a financial institution. They over charge all the time, they do way more tests than needed. My sister in law is a vet in Lincolnshire and says half the things they suggest are totally unnecessary. Absolutely horrendous. Avoid.

We got a big bill but no real treatment was provided and our vet thinks that no treatment was given. Something clearly does not add up in this practice!

Make sure you get copies of the medical records and put a data subject access request. You have a RIGHT to know the information about your pet and any DRUGS given. Also you have the right to know the data they have about you. If your pet dies, get an independent post mortem exam away from them - Check the LEVELS of medications given. TELL YOUR STORY FOR EVERYONE TO SEE

Village Vet Brook Green The team at Brook Green are beyond amazing. We got our little puppy in May last year and she had tummy issues that persisted for weeks on end. We had many visits to the vet although despite it being a tough time for us as "paw-rents", our little dog somehow LOVED her trips to the vet. So much so, we'd go for our daily walks and she'd run up to the entrance waiting to say hello to Carl, Kerriann, Holly and whomever else! Kerriann is an amazing nurse! So is Carl! We have had lots of great advice from them and our dog, Baguette is obsessed with them. They have always eased our worries and have always taken excellent care of her. Now that we have moved out from the area, we miss seeing the happy faces and Baguette for sure misses getting cuddles and treats from the team. Thanks for being amazing!

Amazing, caring service, yes it costs a bit, but hey that's the treatment for you. What's an animals life worth. I adopted a cat, and we had flea and worm treatments, microchipping and vaccinations, and everything has been thoroughly explained to me at every step of his treatment. The staff are friendly and thorough. Would recommend to anyone.

Took my German Shepherd dog there as he had a limp. We went through various x-rays and scans with our former vet and nothing was explained to us. Village vets took the time to explain the problems to us and put a plan in action so our dog has an excellent quality of life. Very impressed.

It's good that VV in Belsize Park is open on a bank holiday when our usual vet is shut, but it's worth driving further for another surgery. It was in the notes and explained again that our pet suffers badly in kennels but the vets were slow to act, pet was kept over several nights unnecessarily, which made things worse by bringing back a historical condition. Several options were tried with no success, and we let the vet know when our insurance maxed out, then the vet changed tack, and the cheaper options found the solution! It would have been wise to pursue this sooner, for the cost and the comfort of the animal. It took the clinic weeks to sign and send the insurance claim, then we discovered that it was never received by the insurer (unclear why), so we were waiting 5 months to get back our substantial outlay. It's not the staff to blame per se - there's never enough admin or vet staff around to tackle the workload they take on. Someone is making a huge amount of money from this surgery and needs to put it back into the service.

This review is only for the Winchmore Hill surgery. I have had dogs for 30 years and have been to most of the vets in and around Enfield. For various reasons I decided to change to Village Vets when my young dog was about 18 months old. This was about 11 years ago. I wasn't happy with the diagnosis i had with the original surgery and felt it was right to change. I am so happy I did. I have always been treated respectfully and I can honestly say that my dog has been cared for kindly on each visit. Unlike my previous dogs he never minded going, in fact he enjoyed the attention. I noticed some of the previous reviews mention how expensive it is. I agree that it is expensive but you can always ask for an estimate and if your not happy then go somewhere else. When I first went there it cost the same as my previous vets and after that I never compared the prices as I wouldn't change. Each vet is different and I would always try to ask for the same vet for continuity of treatment although towards the end of his life everyone knew and loved him anyway. If you read this review because you are looking for a vet then I would suggest some points. VV in Winchmore Hill is open weekends, including Sundays and evenings. They have a dedicated night vet and nurse to care for your pet through the night. Some years ago I left a dog overnight at a vets in Enfield and he died. I wasn't told that the surgery wasn't staffed at night and would never have left him had I known this. There is parking, maybe not high on every ones criteria but its no fun carrying a sick dog if you can't park nearby. There are other surgeries in their group with different specialisms. I have always found everyone kind and caring from the team on reception to the nurses (who my dog adored) to the vets who gave him the utmost care and attention. My dog died in early April and I know that he was looked after to the very end of his life. Even though this happened at the beginning of lockdown and so many different procedures were in place I was not forgotten. I had phone calls and messages checking how I was. I would without question recommend Village Vets in Winchmore Hill. I will certainly return with my new puppy.

Took my cat who we thought had a deep cut on its head to the Hampstead branch. The night staff were overworked, unprofessional and were not concentrating on the task. The consultation at the beginning was rushed and they vet couldn't tell us whether it was a cut or not [yet we were still charged full price]. We weren't able to ask any questions about this and were told just to sign the contract. The receptionist was unprofessional - she told us the details of an horrendous case that she was dealing with at the time and was uncaring about it, too [in particular a cat who'd been missing for 3 months was dying and she just told the owner 'we're an expensive vet, there's nothing we can do']. She was rather smug in telling this to us [we didn't ask for this story]. But she's not wrong. The point is that this vet practice doesn't really care about your pet, it's a business first. And that is what it is. The second examination by the doctor who anesthetised our cat and was going to operate on him didn't bother to look that it wasn't in fact a cut, but instead just the cat's skin. They charged us full price [a huge amount] for very little work. It's our fault for going there, it was the wrong choice for us. If you aren't 100 per cent sure that your pet is dire need, don't bother going there. I should have written this review before. We never received a client ID or a receipt.