Ordered a TV table in summer 2024 which was delivered in November, but was missing important screws to put it together. I have emailed the company a few times since then but have still not received a replacement.

I have been meaning to write a reply for some time but never got round to it, but I am glad I remembered after reading a couple of other reviews on here. I have been buying numerous items from this friendly independent business on numerous occasions. I know there are lead times and people buying should understand this. I have always been informed of lead times upon purchases and therefore have always been happy with the service. My items have always arrived in good condition. Sam and her assistant, Rebecca are always friendly and polite and have always kept me informed on when deliveries are likely to arrive. I have never had a problem and been buying from here for a number of years now. Products are always high quality.

I ordered a couple of side tables over two weeks ago. They still haven't been dispatched and I got no response to my emails. Will be contacting my bank to recover my money. Avoid this company. I should have checked truspilot reviews before placing the order.

don't bother ordering....no response as to where item is after ordering 2 months ago, despite numerous attempts, now recovering money from our bank

AVOID THIS COMPANY! Where to start. We ordered and paid for a Nkuku Anbu Acacia Dining Chair on 30/09/2023 and after constant chasing and being told by Sam that they were 'having a nightmare with the supplier' the chair was eventually delivered on 9/11/2023 nearly 8 weeks later! Unfortunately it was very badly damaged when it arrived with a broken leg, we emailed immediately with photos and when no one replied followed up with phone calls. We were told on November 13th that a replacement chair had been ordered and would be here before the end of the week, and then collection and delivery would be arranged. Guess what? No delivery or collection of the broken chair, despite constant chasing. This item is showing out of stock on the website but as yet no one has had the honesty to tell us this. Avoid and go to Nkuku direct, we wish we had.