Super quick delivery & excellent prices with an excellent customer service team. Will recommend again and again

Quick delivery excellent product

Packaging (or handling) was poor, leading to a split bag and powder everywhere!

Very helpful and prompt resolution - thank you so much

Customer support was excellent. Delivery times were super fast. My home is now 10 x warmer and pleasant to be in.

Speedy service good value for money

Excellent speed of receipt, one omission in the package that was resolved by next day with their customer service team. Would recommend

I went onto your website and placed an order. I scrolled down to 10m2 for the 200w ufh mat and selected that. I ordered 16 insulated boards And then a Thermostat. My order has gone through as 1m2 and 15 boards. I emailed about the mat and you've read the email but not replied. I need a 10m2 mat and 1 more board, please. It may be the changes are my fault (although I don't know how), but please respond to my request. MT Paul Cantley 07824 814530

You closed the chat "due to long user inactivity" but I was waiting for a reply from you. Chat was very slow. When I got reconnected Joe gave some good advice and I got the answers I needed.

Outstanding Customer Service and Technical Support We recently contacted ProWarm with a query about the correct installation method for an insurance reinstatement project where our client wanted an underfloor heating system installed. We were concerned that the client might have chosen the wrong product for his needs, which could have led to significant issues down the line. To our great satisfaction, the technical department at ProWarm responded to our email within 30 minutes. Their prompt and precise response allowed us to confirm the correct installation method with our client, ensuring that we avoided any potential mistakes. This not only prevented our client from wasting time and money but also saved us valuable time and resources that would have been spent correcting any errors. The exceptional support we received from ProWarm's technical team was instrumental in the smooth progression of our project. Their expertise and quick response were greatly appreciated and made a significant difference in our workflow. We highly recommend ProWarm for their outstanding customer service and technical support. Thank you, ProWarm, for your invaluable assistance!