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Guillaume Pierre

17 July 2023, 17:10

  • 1 Review
  • BE

Verified

Top qualité

Top qualité, éclairage puissnt et précis

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EdPro

17 June 2023, 12:01

  • 1 Review
  • US

Verified

I purchased a battery on 5/17

Thank you all the help in resolving the issue I had. Jacob went above and beyond to aid me through the process.

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Edward O.

15 June 2023, 05:55

  • 1 Review
  • US

Verified

Awesome customer service all-around

Awesome customer service all-around: Great response time to inquiry, excellent communication and follow-up. The solution was great. It would have only been better if the original unit could have been serviced or salvaged in some way - it feels wasteful that a discontinued product cannot be supported and must be enter the wastestream.

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Larry Macaluso

14 June 2023, 07:55

  • 1 Review
  • US

Verified

Never received item!!!

On May15th 2023 I ordered the 710 Max dive light and still have not received it 29 days later. I chose to order directly from OrchaTorch instead of buying from Amazon in fear of receiving a knockoff. I also chose to go with OrchaTorch due to the positive reviews. I reached out to OrchaTorch and only received an email indicating they are work on it and coming up on a week and still have not heard anything update. If you buy direct from OrchaTorch, beware!

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Ralph P

18 April 2023, 02:27

  • 1 Review
  • GB

Verified

Parts do not fit - Bad quality control

I bought an Orcatorch D530V with a snoot. The thread of the snoot had a different diameter from the torch, so it would not stay attached but fall out again. After some annoying back and forth, Orcatorch agree to send a replacement head and snoot - and they have exactly the same problem. It is clearly not a "rare" problem (as they claim) and there is clearly no quality control. Stay away!

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Caro

29 March 2023, 10:46

  • 1 Review
  • CL

Verified

Everything was great

Everything was great, the product and also the service, thank you!

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Shannon Ward

26 March 2023, 00:35

  • 1 Review
  • US

Verified

Great Company, Great service!I’m very thankful the manufacturer was…

I’m very thankful the manufacturer was able to step in and assist me with the purchase where our local retailer was I am able to. My experience with this company was outstanding. I highly recommended their products. Shannon

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Rick Wasserback

21 March 2023, 05:15

  • 1 Review
  • US

Verified

Outstanding Customer Service

I contacted the customer service department regarding my Orca dive light. The response I received was absolutely outstanding. They responded to my e-mail almost instantly and resolved my issue completely and surpassed all of my expectations.

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Michael Matthews

10 March 2023, 23:59

  • 1 Review
  • GB

Verified

Awsome product….ticks all my boxes and…

Awsome product….ticks all my boxes and fulfils my diving needs. Very happy customer 🤘

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Titiwut Vajiraviroj

28 February 2023, 14:22

  • 1 Review
  • TH

Verified

The focus beam work amazing on surface

The focus beam work amazing on surface, however, 300 lumen is not enough for day diving, and distance greatly reduced. If only you could upgrade mine for 2000 lumen LED, this would be amazing tool for day search.