Verified
The RDC sales team were brilliant and sub contracted door fitter was superb
The RDC sales team were brilliant explained the whole process and didn’t pressure me when I explained I needed to consider other options. When I finally decided on RDC a fitting date was arranged to fit with me and the invoice was promptly sent out. Colin the door fitter arrived on time and had me up and running within 3 hours, including explaining and demonstrating the controls. It’s a massive improvement on my old door. I can now get my car closer to the garage door freeing drive space and more importantly the compact roller design frees up a surprisingly large area of the garage which had to be left unused To allow the operation of the old up & over door. One improvement could be the explanation about the extended warranty, I didn’t expect the door fitter to make me aware of this and take payment, surely this should be part of the sales teams remit??
Verified
The door is exactly what we Wanted
The door is exactly what we Wanted, perfect colour and very compact. The fitting team of Mark and Callumn were a joy to behold, they arrived nice and early, fitted the the door in good time to a perfect standard, cleaned up loaded all the rubbish and was on their way in no time. What a fantastic experience, keep up the good work. Pat and Phil Hughes
Verified
Poor install, broken within 2days, warranty incorrect, customer service terrible
It was 1 star. It isnt now. I believe how someone deals with any given issue is an indication. Installer arrived with no pre contact, Which is opposite to what i was advised. Within 48hrs, maybe 4 open and close, The door has come off the motor runner and will not open or close, manually or with power. The door doesnt fit, it leaves an inch from the bottom. Would be a simple 5 minute job to grind out... if they had advised me. Or done themselves. Bought the warranty... I have to then register online. If I have paid 125 quid why do I have to do the admin? Incidentally, the warranty inception date and the end date is the same, which was filled in by the installer in blue pen. The colour doesnt match what they said. The mastic seal around the edge is totally pointless as it's not sealing the gaps!? The response from the company was they will hopefully have some one out in maybe 3 days. Who may or may not fix & install it properly. What should I do to access my tools and enable me to work? 'Sorry was the answer'. Installed wednesday, broke saturday, might get fixed wednesday. Hopefully, fixed and installed to an acceptable level. Maybe, hopefully, possibly.. Not really that reassured. Wouldnt recommend from this experience. However... from the follow up service they appear to be a fair and reasonable company who do actually offer a quality finish. I have already recommended them to in conversation.
Verified
Happy
Fitters made best use of garage door aperture, brick to brick. More confident now about moving the car in and out without causing damage
Verified
we are very happy with our roller door…
we are very happy with our roller door , and Andrew did a great job with fitting it thankyou
Verified
Excellent
Really happy with the quality of our door and the customer service, particularly in these times with good social distancing. Thank you
Verified
good job, well done
Very happy, arrived on time, tidied up after them selves and the door looks and works great, very reasonable to extend the warranty for an extra 9 years making 10 years total cover bargain
Verified
Rolling Conept Doors
Installer, Richard was first class, kept me informed all through installation, took away all rubbish and did a brilliant job, first class couldn’t be more pleased with result
Verified
Excellent service
Excellent service, although initially I was a little concerned with the payment method being BACS transfer. But all went went well after I made a quick call to confirm everything. Would like to thank Darren and his daughter who turned up on time and were very professional. They cleaned up afterwards and made sure I was happy. TH
Verified
Great guys
Great guys, great fitting really pleased